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No Nonsense Retention: Open Door 80% of the Time

In yesterday’s Advisor, consultant Jeff Cortes said, “Fire the slugs.” Today, more of his timely retention and engagement tips, plus an introduction to the all-in-one HR website, HR.BLR.com. 6. Keep Your Door Open 80% of the Time [Go here for retention tips 1-5.] Let your people know you are accessible to them, says Cortes, author […]

Plastic Rocks, the Sleep Diva, and Other Customer Service ‘Treats’

Customer service reps have a difficult and mostly thankless job. Every year, though, we recognize their important work during Customer Service Week (this year it was October 5-9). We thought it might be interesting to ask BLR’s customer service reps about some of their most unusual calls or experiences. We weren’t disappointed. To begin with, […]

Government Employers: Are you Nordstroms or Wal-Mart?

By BLR Founder and Publisher Bob Brady Just as in private industry, government HR managers need to understand their organization’s core strategy, and then hire people and build policies that match. Several weeks ago, I wrote about how strategic HR decisions flow from what kind of company you are. If you depend on product creativity […]

New USERRA Poster and Regulation

The U.S. Department of Labor has revised the poster that employers are required to post in the workplace to inform employees of their rights under the Uniformed Services Employment and Reemployment Rights Act (USERRA). USERRA sets out employment reinstatement and benefits rights for service members, and it applies to all employers regardless of size, including […]

shooting

Practice What You Hope to Never Need

Violence struck at the heart of the Arizona legal community this summer. Over two days in early June, gunshots rang out at a law firm and the offices of two mental health professionals who often serve as court witnesses. For several days while the shooter remained at large, legal workplaces in Phoenix, Scottsdale, and surrounding […]

Canadian Court OKs Random Alcohol Testing

by Nicola Sutton The recent decision of Limited v. Communications, Energy and Paperworkers Union of Canada, Local 30 by the New Brunswick Court of Appeal has upheld random alcohol testing where the workplace is determined to be “inherently dangerous” and the method of testing is minimally intrusive. This is an important case for employers seeking […]

Ban the Box Compliance

In yesterday’s Advisor we began to explore ban the box laws. Today, more on that topic.

Coming Together in Flood-Ravaged Nashville

The greater Nashville metro area, where our company is headquartered, experienced widespread flooding during the first days of May. The devastation was significant. In fact, Tennessee’s governor asked that 53 counties across the state be declared federal disaster areas. When something like this happens, everyone is affected by it in varying degrees. Some of us […]

How to Get a Seat at MY Table (CEO Talks to HR)

Special from the Advanced Employment Issues Symposium, Las Vegas If you want a seat at my table, you have to talk my language, and that’s the language of numbers and dollars, says Dan Oswald, BLR CEO and author of the Oswald Letter. Oswald offered his remarks at BLR’s Advanced Employment Issues Symposium under way this […]