Whether you are launching a spacecraft at NASA or a new service model at Nordstrom, the systems change—but the humans don’t. In this quick clip, senior transformation leader Betsy Lopez-Riley reveals why most leaders fail to lead change effectively by focusing on the wrong problem.
Complexity isn’t what breaks a team; it’s the silence that follows. Watch as Lopez-Riley explains why clarity is the ultimate antidote to the uncertainty that erodes confidence, and learn the one “human truth” every leader needs to master before their next big move.