Great culture isn’t an accident, it’s architecture. At Chick-Fil-A, “My Pleasure” is more than a polite phrase; it’s a commitment to a higher standard of leadership. To build a team that stays engaged and a brand that customers love, HR leaders must move past buzzwords and get back to the basics.
Based on insights from Nicholas Lawrence, Executive Director of People & Culture at Chick-Fil-A Indianapolis, here are the five non-negotiable nuggets for building a culture that wins every single day.
Want more “My Pleasure” secrets? Join Nicholas Lawrence at SPARK HR 2026 in St. Pete Beach, Florida, where he will dive deeper into his “culture architect” framework and share practical tools to help you invest in your people.