HRDA Frankly Speaking

HCI Frankly Speaking: HR’s Real Problem Is Capacity, Not Resistance

When organizations roll out new technologies or strategic pivots, HR leaders often attribute friction, sluggish adoption, or pushback to employee resistance. However, employee listening data reveals a very different root cause.

In her SPARK TALENT keynote session, Kristin Stamilio, formerly of Microsoft, tackled this reality head-on. Drawing on her 23-year HR career, Microsoft employee listening data, and practical industry research, Stamilio delivered a clear message: traditional change management playbooks are broken.

When priorities shift constantly, work is added without anything being removed, and employees don’t understand the “why,” change fatigue and burnout soar. To thrive, organizations must create an environment where employees can adapt continuously without burning out.

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