Bonus to Quit? Zappos Tests New Hires Loyalty
In a special report from the SHRM 2011 Conference, Steve Bruce reports on Zappo’s Tony Hsieh, who spoke in a presentation about company culture, customer service, and a unique method for reducing employee turnover. Focus on your culture, and the profits will follow, says the Zappo’s CEO and author of Delivering Happiness: A Path to […]
