The Payoff of Prioritizing Customer Service Training
In today’s Advisor we’ll see how one company made customer service a priority—in part through service education and training—and experienced a great increase in sales as a result.
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Court Says Pepsi Bottler Violated Military Pay Rules
Is Learning an Integral Part of your Company Culture?
Continuous learning and development are high priorities at U.S. Security Associates—a fact that is evidenced by the firm’s many training awards and accomplishments of individual employees. In the fall, the Atlanta-based firm received an American Society for Training & Development (ASTD) BEST Award for the second time. The firm, which provides national security services and […]
Accommodating Pregnant Employees
By BLR Senior Legal Editor Susan Schoenfeld, JD The challenge of how and when to accommodate pregnant employees has moved to the forefront as a result of recent changes to the law and recent guidance coming from the Equal Employment Opportunity Commission (EEOC).
The Family and Medical Leave Act (FMLA): Are You Ready for the Changes?
Suggested changes could widen … or narrow …. FMLA’s coverage. Either way you’ll be affected. Here’s a list of possibilities, and a tool to keep up with whatever happens. One of America’s most talked-about employment laws may soon be changing. The Family and Medical Leave Act, passed in 1993, allows most employees to take up […]
Trump’s Behavior Would Create a Nightmare in any Workplace
Like a moth to the flame, I’m going to revisit the subject of none other than Donald Trump. You can’t ignore that he is THE story right now. There’s no doubt that when it comes to Trump, emotions run high as we watch supporters and protesters clash—even physically—at his rallies. And there is no shortage […]
Practice What You Hope to Never Need
Violence struck at the heart of the Arizona legal community this summer. Over two days in early June, gunshots rang out at a law firm and the offices of two mental health professionals who often serve as court witnesses. For several days while the shooter remained at large, legal workplaces in Phoenix, Scottsdale, and surrounding […]
Health Benefits: Good-Faith Effort Satisfies Employer’s Obligation To Notify Terminated Employee About COBRA Rights
Not giving workers proper notice of their COBRA rights can have potentially expensive consequences for employers—including having to pay an employee’s uncovered medical bills, attorneys’ fees and penalties. But what happens if you do everything right—and yet the employee never receives the COBRA notice you sent out? A federal appeals court decision looks at this […]
Quid pro quo alive and well, says former Fox News anchor—what’s happening at your office?
by Mark I. Schickman I have taught more than 200 classes and trainings on sexual harassment. It could be my favorite work and one of my easiest tasks. The law is intuitive and hasn’t changed much in the 40 years I have concentrated in it. The topic is interesting, there are hundreds of scenarios to […]
Creative Currency, Gender-Based Pricing Offered as Answers to Wage Gap
With all the controversy over removing Alexander Hamilton from the $10 and replacing him with a woman, Ken Dixon, blogger for the Connecticut Hearst newspapers, has a novel idea. He proposes having a new denomination—an $8 bill.