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Data Show Employees Want to Continue Remote Work

The COVID-19 pandemic caught the world by surprise, including the business world. Millions of Americans were given relatively short notice from employers that their physical offices would be closing temporarily in the wake of the pandemic. What many thought would be a short stint at home of maybe a couple of weeks has turned into […]

Walk a Mile in Someone Else’s Shoes

We’ve all heard the old saying “Don’t judge a man until you have walked a mile in his shoes.” It’s pretty straightforward. The Random House Dictionary of Popular Proverbs and Sayings describes it this way: “Don’t criticize another person’s work until you’ve tried to do it yourself; don’t judge another person’s life until you’ve been […]

Do’s and Don’ts with Candidate Phone Calls

Yesterday’s Advisor covered how to prepare yourself for the first call to a potential candidate. Today, you’ll learn some tips and tricks on actually pulling the call off!

PIPs + Progressive Discipline = Caution Required

Performance Improvement Plans — or PIPs — have become a common part of progressive discipline programs. After an initial verbal counseling, many employers use formal PIPs to set specific goals for employee improvement, and to document employee progress or lack of progress in relation to future discipline.

Customer

Helping Employees Deal with Toxic Customers

Anyone who has worked in customer service knows that some customers can be extremely difficult, demanding, and even toxic. These customers can be abusive to customer service staff.

mentoring

How Businesses Can Use Employee Resource Groups to Drive Growth

Employee resource groups (ERGs) are voluntary, employee-driven networks that empower team members, foster diversity and inclusion, spark connectivity and creativity, and develop a support system around a particular interest that aligns with an organization’s purpose and values.

From Sourcing to Hire: Artificial Intelligence in Recruiting

Every other day, there is an article about artificial intelligence (AI) and recruiting that’s taking the Internet by storm, but what’s the excitement about? Is bringing AI into the recruitment industry the next big thing?