Most Popular

Making the Pitch for Your 2013 Compensation Plan

Csizmar, who is founder and principal of CMC Compensation Group, offered his tips at a recent webinar sponsored by BLR. Start with your compensation strategy. Says Csizmar. You have to insure that what you recommend is in line with the company’s compensation philosophy. Take into account management bias. Yes, every company has biases, Csizmar says. […]

leadership

Leadership: The Value of ‘Did You Get That Figured Out?’

The term “micromanagement” has a negative connotation and for good reason. In general, people don’t like to have someone literally or figuratively looking over their shoulder while they perform their work. At the same time, managers are often faced with employees who—for a variety of reasons—ask for more help in performing relatively straightforward tasks.

The 3 Factors That Make or Break Employee Commitment

The question left me stumped. Despite my nearly 20 years of experience teaching leaders how to cultivate commitment in the workplace, the podcast host conducting the interview caught me off guard with his final question. After a rich 30-minute discussion of all the experiences employees must have at work to trigger commitment, he wanted to […]

The Ultimate Guide to Call Center Recruiting

Since the start of this decade, humans have been craving personal connection. Our newfound isolation may be one of the contributing factors to consumer preferences when it comes to customer service. Call center workers are the front line of a company’s brand and reputation. Every minute a customer spends on the phone with a customer […]

boomerang

Before We Bring Them Back, Are They Worth Rehiring?

The term “boomerang employee” refers to a worker who has left your company only to be rehired sometime later. We’ve discussed the pros and cons of bringing back boomerang employees in the past, but as employers seek to rehire laid-off or furloughed workers, it’s time we look at new research to solve the question once […]

Don’t Tell Michelle! Why Workers Really Stand Up at Work

Most Americans have to sit all day at work, and they despise it. A new survey commissioned by Ergotron, manufacturer of furniture and mobility products, found that employees hate sitting, yet 86 percent do it all day, every day. But what motivates them to stand up? Don’t tell Michelle! Some results of Ergotron’s second survey […]

Who’s Exempt—Vets? Chefs? Nurses? Police?

Wage and hour is supposed to be simple, but it just refuses to be easy. Lots of jobs fall into that gray area between exempt and nonexempt. For clarification on specific jobs, we turned to BLR’s Wage & Hour Self-Audit Guide®. Athletic Trainers Athletic trainers who have successfully completed 4 academic years of preprofessional and […]