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The Ultimate Guide to Call Center Recruiting

Since the start of this decade, humans have been craving personal connection. Our newfound isolation may be one of the contributing factors to consumer preferences when it comes to customer service. Call center workers are the front line of a company’s brand and reputation. Every minute a customer spends on the phone with a customer […]

Balancing act: religious accommodations vs. diversity goals

by Tara Martens Miller Freedom to believe and practice your own religion is a strongly held American value as well as a right recognized by  the Equal Employment Opportunity Commission (EEOC) and most state organizations charged with receiving and investigating claims of discrimination. Sometimes, however, an employee’s expression of religious beliefs in the workplace can […]

JDs a Strategic Tool for TM

Job descriptions (JDs) are the foundation of your integrated talent management (ITM) infrastructure, says consultant Gordon Medlock, but most organizations currently do not link JD content to most of their talent management processes. And that’s a missed opportunity. Why Is There No Linkage? Medlock, who is Senior Talent Management Consultant at HRIZONS, offers the following […]

technology

Get Ready for 2021: Leveraging HR Tech for the Remainder of the Pandemic and Beyond

HR is business critical, and I don’t just mean payroll and benefits. Deloitte Digital’s “2020 Human Capital Trends Report,” which draws on the insights of nearly 9,000 survey respondents from 119 countries, recognizes HR as a “core piece of the organizational fabric” and a driving force in shaping the future of the enterprise and the […]

Technology Allows HR to ‘Focus on the Human Side’ of Their Role

With such a variety of HR technology solutions available, it can be easy to think that there is a solution for every HR problem. Meet Diane Strohfus, CHRO of Betterworks, an HR software company with 125 employees spread across three locations in Denver; New York City; and Redwood City, California, as well as full-time remote […]

What New Challenges and Opportunities Will 2023 Hold for L&D Professionals?

As another year comes to a close, learning and development leaders are preparing to take a deep breath over the holidays in anticipation of another year of dynamism and unpredictability. As armed conflict, broad social change, environmental challenges, and a smoldering pandemic continue to impact the corporate world, new challenges are sure to emerge, leaving […]

bizcation

How to Handle Employee ‘Bizcations’

In recent years, there has been an increase in remote working, which, in turn, has created a rise in shorter employee vacations. In the past, employees often opted for extended weeks of vacation time so they could get away from the office and spend some much-needed time at home.