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Disney World: It’s Not Magic, It’s Work

“It’s not the magic that makes it work. It’s the way we work that makes it magic,” says former Walt Disney World® EVP Lee Cockerell. His new book, Creating Magic, outlines the principles that make the Disney property a model for management. Disney World, the size of Manhattan, is the largest tourist destination in the […]

culture

How Should Leaders Address Workplace Values Conflicts?

2017’s employee engagement scores are in, and they’re depressing. Only 31% of the U.S. workforce is engaged, says Gallup’s daily engagement report. Gallup finds that global engagement is much worse – only 13% of global workers are actively engaged. These figures mirror those of Aon Hewitt’s research, which found that people are disengaging because they’re anxious about […]

Update Your Job Descriptions for New Fair Labor Standards Act (FLSA) Overtime Rules

Executive Summary New Fair Labor Standards Act (FLSA) overtime rules raise the salary threshold for exemption almost threefold, to $455 per week FLSA rules say job title is insufficient to establish exemption Detailed, accurate job descriptions are required to support overtime pay exemption under FLSA guidelines, says Department of Labor (DOL) The U.S. Department of […]

Why Accurate Documentation in Performance Evaluations Is Important

Documentation of performance evaluations can easily become evidence against an employer in a trial, such as a wrongful termination case or a discrimination case. This fact underlines the importance of ensuring that managers and supervisors understand the legal ramifications of what goes on the record. These personnel files and performance reviews could just as easily […]

Diversity Training: True or False?

Yesterday’s Advisor provided a quick diversity training exercise on the potential for legal trouble from certain comments managers might make. Today we’ll go over a true-false quiz that could help you in your diversity training.

achieve

How to Achieve Alignment Between Training and Company Objectives

In “Aligning Employee Training With Company Objectives,” we discussed the importance of aligning employee training with broader business goals and corporate strategy. Training with a focus on company strategy and goals ensures staff are best prepared to carry out that strategy on a tactical, day-to-day level and ensures they are focused on those goals.

mentoring

How HR Can Impact Business Outcomes 100% of the Time

The industry focus on engagement as a cure-all for organizational woes continues to be misguided. Instead, human resource (HR) departments need to focus on employee experiences. Bold? Yes. Backed by data? Absolutely. Two recent studies (2016 and 2017) found that the top drivers of 30+ organizations’ outcomes were management, job fit, and senior leadership—with management […]

Communication

8 Most Common Communication Mistakes Made By HR

As with any department or business, optimizing communication is the key to success, perhaps especially in the Human Resources (HR) department. Because this department’s responsibilities include making sure the people of the business are well looked after, along with dealing with a ton of legal processes and ensuring that data and forms are accurate, it’s […]