Tag: leadership

Use Training To Keep Employees Engaged

By Heather Hunt Dec 13, 2012 Talent

Updated: Dec 13, 2012

Headquartered in Windsor Locks, Connecticut, Hamilton Sundstrand (www.hamiltonsundstrand.com) is among the world’s largest suppliers of technologically advanced aerospace and industrial products. A subsidiary of United Technologies Corp. (www.utc.com), the company designs, manufactures, and services aerospace systems and provides integrated system solutions for commercial, corporate, and military aircraft. In addition, Hamilton Sundstrand is a major supplier […]

How Much Do You Invest in Employee Training and Development?

By Heather Hunt Dec 12, 2012 Talent

Updated: Dec 12, 2012

Headquartered in Windsor Locks, Connecticut, Hamilton Sundstrand (www.hamiltonsundstrand.com) is among the world’s largest suppliers of technologically advanced aerospace and industrial products. A subsidiary of United Technologies Corp. (www.utc.com), the company designs, manufactures, and services aerospace systems and provides integrated system solutions for commercial, corporate, and military aircraft. In addition, Hamilton Sundstrand is a major supplier […]

Where customer service is job 2

By Dan Oswald Dec 10, 2012 Oswald Letter

Updated: Jan 7, 2018

by Dan Oswald You know good customer service when you see it. That’s a statement in which I firmly believe. But it also means you know horrendous customer service when you see it. Do I have a story for you! Recently, my wife and I celebrated our 25th wedding anniversary. My gift to her was […]

Lack of trust was the main ingredient in Hostess’ demise

By Dan Oswald Dec 3, 2012 Oswald Letter

Updated: Jan 7, 2018

by Dan Oswald It’s a sad day for me. Hostess Brands, the maker of Twinkies, Ho-Hos, and Ding Dongs, is going out of business. While my midsection may not look like it, I haven’t had a Twinkie—or any other Hostess product, for that matter—in more than 30 years. But I hate to see them go. […]

How One Company Trains Its Managers

By Heather Hunt Nov 29, 2012 Talent

Updated: Nov 29, 2012

Dominium (www.dominiumapartments.com), an apartment community management and development firm, has been running Dominion University for several years. A key program offered through Dominium University is Community Manager Continuing Education, which is similar to the orientation course, but geared toward upper-level, advanced supervisors as a refresher course, she says. Dominium University also features other classes that […]

How Involved Are Your Managers in Your Training Program?

By Heather Hunt Nov 28, 2012 Talent

Updated: Nov 28, 2012

Dominium (www.dominiumapartments.com), an apartment community management and development firm, introduced Dominium University several years ago, says Tanya Adair, vice president of Human Resources and Administration. In some cases, outside vendors provide training, such as courses on tax credit compliance, Microsoft® Outlook or Excel. However, most classes are led by seasoned Dominium managers, many of whom […]

It’s all about attitude

By Dan Oswald Nov 26, 2012 Oswald Letter

Updated: Jan 7, 2018

by Dan Oswald I happen to live in the country music capital of the world, Nashville. So at least a couple of country stations have been programmed into my radio. This morning on my drive to the office, I was listening to one of the stations when a Travis Tritt song titled “It’s a Great […]

Train Managers to Balance Employer/Employee Needs With Communication

By Heather Hunt Nov 20, 2012 Talent

Updated: Nov 20, 2012

The information in today’s Advisor is from BLR’s 10-Minute HR Trainer session entitled "Balancing Employer and Employee Needs." Anticipate Employee Needs and Concerns Communication is key to striking the right balance employer and employee needs. Train managers and/or supervisors to convey employee needs and concerns to employers. Here’s how managers can stay in touch with […]

Hold on loosely!

By Dan Oswald Nov 19, 2012 Oswald Letter

Updated: Jan 7, 2018

by Dan Oswald Being a good manager is a delicate balancing act. You have certain responsibilities, and the buck often stops with you. Assigning tasks, monitoring progress, and measuring results come with the territory. Look “manager” up in the dictionary, and you’ll find it described this way: “a person who has control or direction of […]

Are Your Managers Trained to Balance Employer and Employee Needs?

By Heather Hunt Nov 15, 2012 Talent

Updated: Nov 15, 2012

The information in today’s Advisor is from BLR’s 10-Minute HR Trainer session entitled "Balancing Employer and Employee Needs." Present Employer Needs and Expectations to Employees On one side of the employer/employee balance is the task of conveying employer needs and expectations to employees. Train managers to: Know and understand what the organization wants from supervisors […]