Tag: Training

harassment

EEOC Task Force Recommends Training, Policies to Prevent Workplace Harassment

With workplace harassment claims on the rise, the Equal Employment Opportunity Commission (EEOC) recently recommended practical steps and policies to help employers reduce the number of charges filed. Harassment claims constitute approximately one-third of all charges filed with the EEOC in recent years and can take a devastating toll on employers.

Diversity

Education Can Help Promote a Culture of Diversity and Inclusion

Top companies across the country recently made a pledge to educate their employees and share best practices with each other in an effort to create diverse and inclusive workplaces. More than 150 CEOs have committed their organizations to participate in the CEO Action for Diversity & Inclusion initiative. Those organizations include Accenture, BCG, Deloitte US, […]

productivity

How to Improve Internal Mobility

Internal mobility refers to employee movement through different roles within the same organization. It can be related to employee development—as an employee progresses along his or her development path, they move to new roles accordingly.

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

Diversity

Employers look to ‘culture of inclusiveness’ in era of expanding LGBT rights

Inclusiveness, civility, respectful treatment: Those are all concepts getting a lot of attention as employers struggle to cope with what seems like an increasingly divisive culture often threatening to bleed over into the workplace.  A changing legal landscape also must be considered as employers strive for productive and nondiscriminatory working environments. For example, a landmark […]

social media

How Do You Use Social Media Tools to Effectively Support Learning?

Is your employee training program missing the mark? Are you struggling to find new tools to keep employees engaged? Have you tried using social media? If not, you may want to give it a shot. “Learning has always been social, and it’s how we learn to do most things we do,” says Jane Bozarth, an […]

Train ’em up

If you’re a poor soul who’s followed enough of my posts to spot patterns, you’ll spot one here. Maybe I’m a broken record, maybe I’m simple-minded, or maybe I really like baseball.  Baseball speaks to me. The U.S. is still a blip in the long course of human history. We cobbled together our identity from […]