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A challenge many companies face is providing a top-notch customer experience. The reason—particularly for business-to-consumer (B2C) companies with high volumes of customers—is that so many of their customer touch points come in the form of entry-level, low-paid staff, often with high turnover. Teaching these employees the basics, let alone the intricacies, of customer relationship management […]
We talk a lot about the importance of thinking beyond salaries and bonuses to attract top talent. Employees want to have top-notch benefits, as well as a comfortable, friendly work environment. Part of that includes flexibility, such as working from home, generous paid time off (PTO), and more.
Just a few years ago, it would have been almost unheard of for someone to list the ability to grow, identify, or recommend different strains of cannabis as a job qualification, but the times are a changin’!
For some roles, like human resources, specific credentials are required—think Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR). For some industries, like finance and accounting, professionals need certifications that show they’re licensed to offer the services in those industries—for example, a Certified Fraud Examiner (CFE) working with banks and lenders.
Just a few years ago, it would have been almost unheard of for someone to list the ability to grow, identify, or recommend different strains of cannabis as a job qualification, but the times are a changin’!
Despite the growing sophistication of telecommunications tools and employers’ increasing willingness to allow employees to work remotely, being located in a desirable location can be a draw for companies looking to attract top talent.
The federal government should take steps to clarify whether millions of dollars of retirement savings transfers to states from employer-based plans such as 401(k)s constitute reportable and taxable distributions, according to a report by the Government Accountability Office (GAO).
When a company first starts out, its focus is on promoting the business, delivering maximum output with an “all hands on deck” workforce, and ultimately increasing the number of clients it serves. At this stage, the office premises are generally at the bottom of the list of considerations, and very little attention is paid to […]
Many states, like Massachusetts, are “at-will” states, which means employers are free to terminate employees for any reason or no reason, with or without cause or advance notice. But there’s a critical exception to the employment-at-will rule: an employee may not be terminated for any reason that’s forbidden by law.
Deciding when it’s time to abandon in-house processes in favor of outsourced assistance can be very challenging, especially when it comes to HR benefits administration.