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Why Sales and Customer Service Are Part of Everyone’s Job

Corporate functions often have a distinct if largely unspoken split between customer-facing and back-end roles. While salespeople, marketing teams, and customer service reps interact with groups of or specific customers on a regular basis, those with more behind-the-scenes roles may rarely interact with customers or potential customers in their day-to-day activities. But in today’s competitive […]

benefits

Recruiting with a Well-Balanced Benefit Offering

When job candidates consider which position is best for them, benefits can be the factor that tips them from one company to another. As an indirect form of compensation, benefits fuel their quality of life. The responsibility of any good company is to provide fair, competitive, and livable benefit options. Therefore, it’s crucial that companies […]

New Things to Learn About FMLA

By Susan Schoenfeld, JD Just when you thought you’d finished learning all you could about the Family and Medical Leave Act (FMLA), the U.S. Department of Labor (DOL) releases some new material. Fortunately, BLR® Senior Legal Editor Susan Schoenfeld, JD, has the facts on the new poster and guidebook.

Willful blindness: a leadership and cultural downfall

by Brad Federman Willful blindness is a legal term that means there is information you could and should know but have elected not to know. Deliberate indifference and contrived ignorance also are used to describe the phenomenon. Unfortunately, there is a great deal of willful blindness in the world today. Willful blindness causes the downfall […]

‘A Slice of Heaven’ Costs $128,565.94

In 1989, a little known movie was released that started the career of a certain “Pretty Woman,” Steel Magnolias. However, Roberts’ breakout role in the 1988 movie Mystic Pizza is what launched her into stardom.

learning

4 Limits to Microlearning to Consider

Microlearning is one of the most notable and pervasive trends across the e-learning industry right now. But regardless of its popularity and usefulness, it does have some limitations. And you’ll want to know what those limitations are if you’re interested in implementing it properly.