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Do You Train Supervisors Not to Make These 6 Common Mistakes?

Supervisors play a particularly critical role in compliance. They must be familiar and comfortable with organizational policies and with employment-related laws. They have to adhere carefully to proper and legal practices, and ensure that their employees do the same. But they also have to get things done. You’re asking quite a lot of your supervisors. […]

workers'

Ask the Expert: Workers’ Comp, Unemployment, Disability Benefits Generally Not Allowed at Same Time

Q           Can employees collect workers’ compensation at the same time as unemployment or state disability insurance payments? The short answer is no. In Wisconsin, workers’ compensation, unemployment benefits, and disability insurance are distinct forms of support, each designed to address specific situations. Workers’ comp provides financial and medical benefits to employees who suffer work-related injuries or […]

10 Tips for Managing Millennials—Future of Your Company and Ours

“How to Manage Millennials” may seem like the “flavor of the month,” but don’t treat this like a fad or a trend, says Maureen Crawford Hentz. Millennials will soon outnumber everyone else in the workplace, and their culture will become the dominant one. Hentz, manager of talent acquisition for Osram Sylvania, Inc., says that savvy […]

family

New Survey Finds Only 32% of Employers Offer Paid Family Leave

Does your company offer paid leave for the birth or adoption of an employee’s child? If so, you’re among the 32% of employers who say they offer this benefit, according to a new survey released by Standard Insurance Company (The Standard)—in conjunction with the Disability Management Employer Coalition (DMEC).  

tech worker

Best Practices for Training Seasonal Customer Care Representatives

What best practices should be used when training seasonal customer care representatives? Even though seasonal employees are hired for only a few months, time invested in their training is time well spent, says Michael D. Mills, senior vice president of Call Center Solutions, CGS. Simply put, if your seasonal employees do not provide good customer […]

How to Use Your Introverted Tendencies to Your Advantage in the Workplace

I’ve dedicated my career to teaching the science of communication, and over the years, many people have approached me during training sessions, saying, “You’re so good at this. You’re clearly an extrovert!” This isn’t the case at all. I have always known that I’m an introvert, and communication hasn’t come easily to me. However, with […]

apps

3 Things to Do When Mobile Learning Distracts Rather Than Develops

Did you know that 47% of organizations are already using mobile devices in their training programs? Experts are also currently predicting that the mobile learning market will be worth $37.6 billion by 2020. And there’s no surprise that it’s taking off because of its many benefits and because it’s effective.