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Zappos Is NOT About Shoes—Top 10 Ways to Great Customer Service

It’s not about shoes, says Zappos CEO Tony Hsieh, it’s about stories. (See yesterday’s issue for a great Zappos’ customer service story.) It’s about creating more memories, says Hsieh. Hsieh uses the Las Vegas example of Cirque du Soleil. They totally redefined circus with their extraordinary sets and movements, but they didn’t get there by […]

Employer Compensation Costs Provide Insights for Salary Negotiations

So, you’ve found the perfect candidate and offered him or her the job. But instead of accepting the position, he or she counteroffers with a salary that’s higher than what you offered. Is this rate fair? Or is the candidate just trying to milk it for what it’s worth? When’s the last time you looked […]

9 Best Practices for Blended Learning in 2018 (Part 1)

While the e-learning market is anticipated to be worth approximately $65.41 billion by 2023, it’s not the only learning medium that should be considered. Many instructors in the workplace still provide in-classroom training sessions and often combine their in-classroom instruction with e-learning methods, blending their learning methods together. In fact, the blended learning market is […]

training

Pre- and Postshift Work Ignites Fire for Sprinkler Company

When employees work on client jobsites or at remote locations, it may be tempting to pay them based on their scheduled hours instead of tracking their specific hours worked. But if they perform work before or after their scheduled shifts, which includes tasks such as loading and unloading tools, then they need to be paid […]

Punitive damages awards increasing in Canadian employment cases

By David McDonald In wrongful dismissal cases in Canada, punitive damages awards are available only in exceptional situations. That’s what the Supreme Court of Canada said in 2008 in Honda Canada v. Keays. The employer’s conduct in the course of termination must be proven to be harsh, vindictive, reprehensible, and malicious. Despite this high threshold, […]

6 Facts Every Employer Should Know About the Candidate Experience

Whether it’s keeping candidates guessing as to where they are in the application process or simply neglecting to acknowledge their application, some employers are unwittingly leaving candidates with a bad impression—and it’s taking a toll on their business.

Web

Will Your Website Survive an ADA Challenge?

By now, employers should know that the Americans with Disabilities Act (ADA) and similar state and local laws protect the employment of qualified individuals with disabilities. And while you may be aware that the same laws offer similar protections for disabled individuals’ other areas of daily living—such as education, housing, and commerce—you may not realize […]

Mind Your Manners! E-Mail Etiquette Training Tips

By Bridget Miller E-mail. We use it every day, and there are probably more than a few employees at your organization that may need an etiquette lesson or two. To keep the communication within your company civil, we have a few tips for e-mail etiquette training from business writer Bridget Miller.