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Why Your Leadership Program Should Focus on Servant Leadership

Regrettably, some professionals have negative associations come to mind when they think of a servant leader. They think of a servant leader as being someone who is a pushover, weak, or passive. And how can someone who is any of those things inspire employees to innovate and grow a business? Fortunately, studies have proven that […]

Most Employers Use Social Media to Screen Candidates

Before posting pictures of your late-night revelry or complaints about your job on social media, think again—70% of employers use social media to screen candidates before hiring, up significantly from 60% last year and 11% in 2006.

Train Employees to Turn Customer Complaints Into Opportunities

It’s estimated that a sincere, concerned, and skillful response to a problem can retain the business of about 95 percent of customers who complain. Below are some important points to convey to your employees: Most customers who complain are reasonable. They just want you to take their complaints seriously. They want you to demonstrate concern […]

Hiring Employees: EEOC Proposes Definition Of Who’s An Applicant For E-Cruiting Purposes, Part 1; What You Should Know

In response to the meteoric rise of Internet-related high-tech recruiting, the U.S. Equal Employment Opportunity Commission (EEOC), working with several other federal agencies, has released long-awaited proposed guidelines defining who employers must count as an applicant to comply with federal recordkeeping and affirmative action rules. In this first installment of our two-part series on the […]

Many Arizona state employees become “at will”

by Tammy Binford Most new state government workers in Arizona soon will be at-will employees thanks to a new law overhauling the state personnel system that goes into effect September 29. The new law consolidates nine different personnel systems in the executive branch and converts new hires, attorneys, supervisors, and several other high-level employees to […]

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Nebraska Supreme Court OK’s Employee’s Vocational Rehabilitation Plan

Nebraska law permits the Nebraska Workers’ Compensation Court to approve vocational rehabilitation plans to facilitate certain injured workers’ return to gainful employment. Read on to learn about the Nebraska Supreme Court’s recent decision on what the law means to “restore” an employee to work in “suitable employment.”

Best of Learning & Development 2023

At the end of the day, employees are a company’s biggest asset. Learning & Development initiatives are just one of many ways to help bring out your workers’ potential. LinkedIn found that 83% of organizations want to build a people-first culture, and 81% of L&D departments are helping to make that happen. As we near […]