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Bereavement Leave Can Make or Break Employee Loyalty

Just My E-pinionBy Scott Mastley The way you handle bereavement leave could strengthen or sever an employee’s loyalty to your company. A death in the family changes things. When employees lose a family member, they’re worried about how to continue, how to handle the funeral, how to take care of surviving family members, how to […]

Should You Hire Or Outsource?

In-house and outsourced talent both have advantages, and a successful company will inevitably use a little of both. You’ll want full-time, in-house employees you can rely on for these elements that you’ve built your brand around. However, your team may not be experts in many aspects of your business, such as back-office accounting, IT, or […]

DOL Reportedly Mulling Easing Rules on Teens in Hazardous Jobs

The U.S. Department of Labor (DOL) is reportedly planning to change rules on youth employment so that more teens would be allowed to train to work in jobs deemed hazardous. But attorneys focusing on employment law issues warn that even if the change takes place, employers will still need to keep safety a priority and […]

Can’t We All Just Get Along? A SHRM Speaker’s Tips for Relationship Management

Relationship management—whether you’re trying to drive a team forward or train a class of employees, it’s going to come into play sooner or later. Training expert Brad Karsh has four simple categories that will describe many of those you work with, along with advice for understanding the different ways the diverse members of your team […]

Train Employees to Turn Customer Complaints Into Opportunities

It’s estimated that a sincere, concerned, and skillful response to a problem can retain the business of about 95 percent of customers who complain. Below are some important points to convey to your employees: Most customers who complain are reasonable. They just want you to take their complaints seriously. They want you to demonstrate concern […]

Come Back Later, I’m Busy Scrapbooking!

Productivity is a huge area of focus for many organizations. And rightfully so, if your workers aren’t being productive, chances are your organization isn’t doing so great! We get it. Not all jobs are as glamorous as we’d want them to be, and sometimes taking a break helps us get productive. But sometimes workers take […]