Practical HR Tips, News & Advice. Updated Daily.
Gone are the days when customers would call customer support for every conventional technical issue or generic problem. Today online help and self-service channels cover the basics, only complicated issues or specific questions are directed to the customer center reps. The help and support team has to be prepared for out of the box queries […]
Adding to yesterday’s post, here are more questions you should ask as you’re measuring your sales training program’s return on expectations (ROE) and return on investment (ROI).
Yesterday’s Advisor presented psychologist Bruce Christopher’s tips for dealing with the challenging personalities, or “Godzillas,” that you may occasionally face in the workplace. Today, we have three scenarios that illustrate Christopher’s “Surprise Effect” technique for dealing with difficult people.
Beyond keeping your spirit and body in shape during the colder months of the year, it’s also important to pay attention to the safety of your vehicle. If any of your employees spend time on the road in the course of their jobs (or even if their time on the road is just commuting to […]
Charles Tellis, an Alaska Airlines maintenance mechanic in Seattle, told his supervisor on July 4 that he needed time off because his wife was having difficulties with her pregnancy. His supervisor suggested Tellis contact the benefits department about taking leave under the Family and Medical Leave Act (FMLA). Later that evening, instead of showing up […]
Governor Wilson has just signed a new law which will provide employees of small organizations access to COBRA-type continuation health care benefits. The new rules take effect January 1, 1998.
In yesterday’s Advisor, we presented the first 5 of our 10 sins of performance appraisers. Today, we cover the last 5—are any of your managers guilty? If so, are you taking steps in your training to correct them?
A recent U.S. Department of Labor (DOL) Wage and Hour Division investigation of Alabama-based government contractor InfoPro Corp. found an unintentional software glitch caused employee health and welfare benefits to be underpaid from July 1, 2015, to September 30, 2016. Division investigators determined that InfoPro owed $126,329 in health and welfare benefits to 84 employees […]
Have you heard of programmatic recruiting? In essence, programmatic recruiting is the idea of taking the recruiting process and optimizing it through technology. It emphasizes using technological means—rather than using people—to improve efficiencies in the recruiting process. More of the process becomes automated, using data to make decisions.
The Supreme Court today agreed to hear a Fair Labor Standards Act case to decide if drug company reps should qualify for the outside sales exemption. Specifically, Christopher v. SmithKline Beecham Corp. is about whether pharmaceutical sales reps working more than 40 hours in a week are eligible for overtime under the FLSA. A key question […]