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Fidelity to IRS: Change or Pull Hardship / Loan Guidance

Fidelity Investments told retirement plan sponsors and investment professionals in a late April notice that it had asked IRS to change or withdraw recently updated guidance on maintaining documentation for participant hardship withdrawal and plan loan requests. In a message on its website, Fidelity, one of the largest U.S. private-sector retirement plan recordkeepers and investment […]

Faces of HR: How Monique Mahler is Rewriting the Legal Leadership Playbook

Monique Mahler didn’t start her career in the C-Suite. She started at the front desk. Today, as the Chief Human Resources Officer at Snell & Wilmer, Mahler oversees the people strategy for a legal powerhouse spanning 17 offices across the U.S. and Mexico. But her journey from a receptionist at Baker Botts to a global HR […]

Managers

Why Managers Should Know the Limitations of Their Staff

Managers understandably expect a lot from their staff members. The best managers know how to push their team members to stretch the limits of their abilities and produce exceptional outcomes while developing personally and professionally.

pandemic

COVID-19: We’ve Reached ‘The End of the Beginning’

Most thought COVID-19 would be a short-term crisis. Remember that the U.S. Centers for Disease Control and Prevention’s (CDC) early slogan was “15 days to slow the spread”? The consensus solution was to wash our hands, keep socially distant, and shut down the country for a couple of months.

Tesla

What You Can Learn from Tesla’s Customer Service

In a previous post, we discussed the challenge often faced by managers and business owners in teaching customer service skills to entry-level employees.

ban the box

Ban the Box Now: More the Rule than Exception when Screening

Ban the box laws that remove the box on applications that job applicants are asked to check if they have a criminal record are now more the rule than the exception for Human Resources professionals when screening applicants. As of March 2018, 30 states and more than 150 cities and counties have ban the box […]

BYOD and Employee Habits—Employer Concerns

Have you implemented (or are you considering implementing) a Bring Your Own Device (BYOD) policy? This trend just keeps growing. Employers are finding that many employees are more than happy to use their personal phones (and even tablets and computers) for work, since it means workers will be able to have a say in what […]