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Train Employees to Give Great Customer Service to Coworkers

If you and your employees don’t work directly with company customers, it may seem that customer service training doesn’t apply to you. But it does. Customer service is an issue that involves everyone in the organization. That’s because all employees have customers. If they don’t have external customers, they do have internal customers, otherwise known […]

New DOL Guidance Address Mental Health Leave Under FMLA

The past few years have heightened feelings of stress and isolation for many people, and with the seemingly continuous news cycle of incidents of mass violence, mental health has taken a much-needed place in the forefront of the national conversation. Recently, the U.S. Department of Labor (DOL) reminded employers that mental health affects both employees […]

Navigating California’s Pay Equity Enforcement Act: What Employers Need to Know

California has long been a leader in workplace equity, but the recent passage of S.B. 642—the Pay Equity Enforcement Act (“Act”)—marks a significant turning point for employers and employees alike. Signed into law by Governor Gavin Newsom on October 8, 2025, the Act went into effect January 1, 2026. It introduces new requirements for pay […]

Catch Me If You Can Compensation? DOL Says ‘I Caught You’

“There is a dramatic increase in wage and hour lawsuits,” says Contacos-Sawyer (and the recent Wal-Mart decision probably means an even greater increase). At her presentation at the recent World at Work Total Rewards Conference in San Diego, Contacos-Sawyer, president of HR Consultants, Inc., was joined by colleagues Polly Wright and Judith Mickey.  What About […]

10 Dogooder Acts that Drive Good Salespeople to the Competition

Stevens is Vice President of R&D at Chally Group Worldwide, a global leadership, sales potential, and performance measurement firm. [Go here for Mistakes 1 to 6] MISTAKE 7: Being a Do-Gooder Since most sales managers enjoy influencing other people, they tend to pride themselves on improvements they see in their sales forces. They have a […]

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What is Participant-Driven Learning, and How is it Changing the Training Landscape?

“Participant-led/participant-driven learning is having the ability to take control of what, and how, you learn,” says Chris Douglas, Vice President of training for Fierce, Inc., a leadership development and training company. “When it comes to leadership training, participant-led learning allows personal preferences to influence how these skills are learned and applied. For example, an individual […]