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Soft skills

The Importance of Soft Skills in the Modern Workplace

In the realm of employee development, soft skills bear an unfortunate name; once skills are labeled “soft,” the implication is that they are somehow less valuable than other skills, which, in a binary world, are thought of as “hard skills.” When people hear the term “soft skills,” they often think of fluffy concepts like “being […]

The 6 Universal Drivers of Engagement

Branham, who is founder and principal of Keeping the People, Inc., offered his expertise at WorldatWork’s 2013 Total Rewards Conference and Exhibition held recently in Philadelphia. Driver #1: Caring and Committed Senior Leaders Branham points to the following differences between low-scoring and high-scoring employers on engagement: Low-Scoring Employers: High-Scoring Employers: Isolated and self-interested management Servant […]

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Say What? Avoiding Jargon for Better Communication

Most people who have spent even a few years in the workplace have found themselves on both ends of the jargon spectrum. They started a new job being bombarded with foreign acronyms and terms everyone else seemed to understand. Then, after getting the lay of the land and learning that vernacular, they helped pass that […]

What’s an Organizational Charrette and How Can It Enhance Your Business?

Developing a culture of true innovation and creativity within an organization is no easy task. Even if a leader advocates for their employees to be creative and pursue new ideas, organizations rarely allocate time and resources for those employees to be creative without risking the time they need for standard operations. To truly explore what […]

Can You Dock Exempt Employees for Missing Time?

Employers frequently express frustration with the limitations the Fair Labor Standards Act (FLSA) places on their ability to discipline exempt employees. Many operate under the misconception that they can’t touch exempt employees for not working a full 40-hour workweek. If that were true, then being an exempt employee would be basically the same thing as […]

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Getting the Performance Improvement Plan Process Right

An employee continues to make mistakes that cost the company money. You meet with her and place her on a performance improvement plan (PIP). After the 60-day PIP period ends, you conclude that her performance did not improve adequately and terminate her employment. The employee files a complaint with the Equal Employment Opportunity Commission (EEOC) […]

It’s Time for HR to Plugin to Augmented Reality

What is augmented reality (AR)? With AR, an environment is created that has virtual elements added in (often superimposed) over existing views of the surroundings. This is usually accessed through a device, such as a smartphone, tablet, specialized glasses, or headset. The result is a situation in which the individual can continue to see what […]

Pros of Using AI in the Recruiting Process

Does your organization utilize artificial intelligence (AI) in the recruitment process? There are many ways to do so, from recruitment bots to the automation of many of the initial applicant screening steps and much more.

Case Study: When Discussing Accommodations, Follow Interactive Process

The Americans with Disabilities Act (ADA) and Massachusetts General Law Chapter 151B (Chapter 151B) both require employers to provide reasonable accommodations absent undue hardship to employees and to engage in an interactive dialogue with those who need a reasonable accommodation. Employers that fail to do so face legal liability. The recent jury verdict in Menninger […]