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Serving Internal Customers

There is no doubt that a strong service strategy is important to the success of any business. Most organizations believe that employees deliver excellent customer service. But a good service strategy begins with good service to internal customers—your fellow workers in other departments. To begin planning—and training—for excellent service, it is important to understand what […]

Four Tips for Workday Nutrition That Hits Home

The conversation around workday nutrition has undergone seismic changes in the past 2 years. An ongoing shift to remote work means employers have less direct impact on how their employees eat while simultaneously transforming employees’ food options and meal schedules in ways that may challenge them to make sound food choices. These changes have had […]

Referral: Top ROI of All Recruiting Methods

And the reward for highest recruiting ROI goes to … Employee Referral Programs. By the way, they also deliver the highest quality candidates, according to human capital solutions company CareerBuilder® In its Referral Madness—How Employee referral Programs Turn Good Employees into Great Recruiters and Grow Your Bottom Line, CareerBuilder cites studies indicating that for companies […]

The Race to Close the Tech Skills Gap

A total of 11.8 million Americans held jobs in the tech industry in 2018, up 2.3% from the previous year. To put this in perspective, if that pace holds true, the number of U.S. tech professionals will grow 13.1% over the next decade, amounting to 8.6 million new jobs.

The 5 Questions that Identify Essential Functions

In fact, we turned to SmartJobs for the five questions that can help you decide whether a function is an essential function: 1. Does the position exist specifically to perform this function? For example, when a person is hired to proofread legal documents, the ability to proofread is an essential function. Or, for example, a […]

“Purpose-Driven” is Not Enough

As organizations and their leadership continue to evolve and develop strategies for engaging their people ever more deeply in work, an important notion has developed which by some, is seen as the key to the puzzle to find the source of “purpose” connected to that work, then to establish that as the motivation or “driver” […]

The Dangers of Unsolicited Assistance

Have you ever found yourself in a situation when you’re getting more offers of help than you really want or need? That is a common experience for many employees. Not only does unsolicited help waste both the offeror’s and the offeree’s time, but it can also lead to bad blood on both ends.

immigration

Immigration Week in Review: ‘Buy American, Hire American,’ I-9 Form Errors, and an H-1B’s Nest of News

April showers bring May flowers, tax returns, and … immigration enforcement policy? Apparently, it’s true—just as spring finally began springing throughout those colder parts of the country, immigration news also began popping up from the federal agencies like a less colorful bouquet of crocuses, daffodils, and tulips.