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retail

What HR Can Learn from Retail’s People Problem

From the customer experience revolution to Amazon’s continued dominance, the retail industry is embarking on its most transformative journey to date. As the retail landscape rapidly evolves, brands are firing on all cylinders to keep up. Unfortunately, operating at high speeds can often create gaps in key areas of business.

Consistency—Authenticity Others Can See and Feel

Oswald, CEO of BLR, offered his thoughts on consistency in a recent edition of The Oswald Letter. Webster’s defines consistency this way: “steadfast adherence to the same principles, course, form, etc.” Consistent leaders have a steadfast adherence to the same principles each and every day. It doesn’t matter the situation in which they finds themselves, […]

Summer Intern Gets Fired Over Fake Pilot Names

Earlier this summer, we wrote about a new anchor who was fired for swearing on the air. In his defense, it was the young anchor’s first day on the job, and he didn’t know his microphone was on. The blunder quickly spread on social media, and thanks to quick action on the part of the […]

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How to Balance the Need for Surveillance Against Protected Activity?

We see it all the time on the news, on our social media websites, and in everyday life: video footage from someone’s cell phone capturing a moment, whether it’s a viral sensation or a mundane video of a cat napping. And sure enough, cellphone recordings happen in the workplace, too. Sometimes cellphone usage is acceptable […]

Culture Is How the Work Gets Done

How do you gather the reins when managing culture in an organization, particularly one that is mostly remote? I recently spoke with a culture-building expert who is currently tackling this issue head-on.

harassment

Solo Practitioner’s Assistant Wins Sexual Harassment Suit

An attorney with a solo legal practice got what was coming to him when his legal assistant finally sued him after years of relentless and horrific mistreatment. She was awarded almost $200,000 in damages. You’re unlikely to feel any sympathy for the attorney, but you can try to learn a thing or two from his […]

American Rescue Plan Offers Free COBRA Coverage, But it’s Very Complicated

When President Joe Biden signed the American Rescue Plan Act of 2021 (ARPA), one of the effects was to make COBRA continuation coverage free for certain qualifying individuals and their families from April 1 to September 30, 2021. The free coverage is available to those who lose group health plan coverage because either (1) they […]

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The Coaching Conversation and the Story

The human brain is an amazing organ. It comprises the same biological matter as the rest of the body, but remarkably, it somehow gives rise to consciousness and self-awareness. Despite years of research, scientists are still mystified by how it actually does this. Nobody really understands how living cells, sorted and connected in just the […]