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It’s a New Day!

“Finish each day and be done with it. You have done what you could. Some blunders and absurdities no doubt crept in; forget them as soon as you can. Tomorrow is a new day; begin it well and serenely and with too high a spirit to be cumbered with your old nonsense.” – Ralph Waldo […]

Wage and Hour: What Are the Pros and Cons of Classifying Salaried Employees as “Salaried Nonexempt?”

Our VP of HR wants me to evaluate whether we should consider applying “salaried nonexempt” status to some of our nonexempt employees. I’m having trouble nailing down exactly why a company would choose to do this, and also, how it would work. I understand that the employees still get overtime, so what’s the point? — […]

Which Laws Apply to My Out-of-State Remote Employees?

While an increasing number of employers are requiring their remote employees to return to the office, it’s safe to assume that some employees may continue to work remotely. For their employers, it’s important to remember that many employment laws are state-based and may vary by jurisdiction. Examples of employment issues that can be controlled by […]

Supporting Your Employees with New Care Responsibilities in 2023

The role of a caregiver can be difficult to balance with a full-time job – and new care responsibilities are growing quickly, affecting millennials as their parents age, ultimately impacting their work performance. According to a recent survey by AARP and the National Alliance for Caregiving (NAC), nearly one in five workers in the U.S. […]

Women as Fractional Executives

Because the impact of COVID-19 will be felt long term, many companies are being forced to revisit their hiring practices while simultaneously scrambling to pivot and redesign their products or services to respond to shifting customer needs. This constant shift and changing environment influence both company strategy and leadership requirements in an ever-changing and unpredictable […]

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Hiring Diverse Leadership in a Homogenous World—Begin by Changing Up the ‘Gatekeepers’

As protests erupted over decades of racial injustice sparked by George Floyd’s death at the hands of Minneapolis police, companies rushed to publish statements in support of Black Lives Matter. Many employees of those companies, however, have called out the fact that the words coming from nondiverse management teams do not reflect reality.

That’s What She Said

When the pandemic hit last year and turned the world upside down, I found myself searching for solace and a much-needed laugh in the form of my favorite show of all time, The Office. Apparently, I’m not alone. According to Nielsen, Americans streamed over 57 billion minutes of The Office on Netflix in 2020, far […]

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

Impressions at Work: Does Your Desk Do the Talking? (Infographic)

Without knowing it, your desk could be giving a bad impression at work. For example, nearly half of workers said they have been “appalled” (strong word!) by how messy coworkers’ offices are, as shown in a recent infographic by Marketo. The infographic breaks down workspaces into six types: the minimalist, the hoarder, the documentarian, the […]

An Intriguing Wellness Program that Really Works

Wellness tip: Change the machines so that soda is $2.50 and water is 50 cents, says wellness expert Karl Ahlrichs. In today’s Advisor, he details some solid wellness results. First, says Ahlrichs, a consultant and business developer with Gregory & Appel in Indianapolis, Indiana, here’s just one example of why wellness is failing: Getting more […]