At Chick-Fil-A, “My Pleasure” is more than a polite phrase; it’s a commitment to a higher standard of leadership. To build a team that stays engaged and a brand that customers love, HR leaders must move past buzzwords and get back to the core of their brand.
Here’s what Nicholas Lawrence, Executive Director of People & Culture at Chick-Fil-A Indianapolis, has to say about creating an award-winning culture.