Most Popular

IT

5 Login Lessons from Hawaii’s Ballistic Missile Alert Fiasco

Phones across Hawaii lit up at 8:07 a.m. on January 13 with an alert that a ballistic missile was hurtling toward the state. Two minutes later, Governor David Ige learned that the alert had been mistakenly sent. But it took another excruciating 15 minutes before he took to Twitter to clarify that there was “NO […]

Speaking the Language of Your CEO

It’s no secret there’s sometimes a significant disconnection between the CEO (and C-suite) and HR leaders in many organizations. While HR is focused on ensuring a positive and supportive culture and boosting employee engagement, CEOs are much more focused on the bottom line and often have a hard time understanding and supporting HR initiatives that, […]

Want Workers to Return to the Office? Try Making It Greener

Amid a heightened war for talent among companies post-pandemic, U.S. employees have higher expectations for green office spaces and want their employers to make eco-friendly practices a priority, according to new research. Hygiene and health company Essity recently conducted a survey of workers who have returned to the office at least part-time and found that the vast […]

Train Employees to Turn Customer Complaints Into Opportunities

It’s estimated that a sincere, concerned, and skillful response to a problem can retain the business of about 95 percent of customers who complain. Below are some important points to convey to your employees: Most customers who complain are reasonable. They just want you to take their complaints seriously. They want you to demonstrate concern […]

More Q&As on LOTO

Q. Can a duplicate key for the purpose of lock removal under LOTO be held in a secure area with a procedure in place for access to the key and returning the key that does not jeopardize the employee’s safety? A. Here is a paragraph from an OSHA letter of interpretation dated February 28, 2000, […]

Employee wage, time off, and benefit issues that arrive with winter storms

by Leanne Mehrman, Sal Simao, and Joanna Rich Much of the country suffered through punishing storms this past winter, and it has already started again. While fresh snowfall on a crisp winter day can be a beautiful thing, snowy and icy driving conditions are usually a little less charming, especially for employers whose employees aren’t […]

3 Tips for Employers to Curb New Job Jitters

When onboarding new employees, employers know how important it is to provide support so that fresh team members succeed in their jobs. Yet it’s still natural for new staff members to have “new job jitters” — anxiety about their new roles and their own abilities to fulfill them. The faster supervisors can get their recent […]

stress

Training Mistakes to Avoid—Part 2

Training is an integral part of employee development and organizational growth, but it’s not without risks. In Part 1 of this two-part series, we outlined several different training mistakes that employers will want to avoid.