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The 3 Essential Behaviors I Look for in My Team Members

A few weeks ago, our company held its annual strategic planning session. In a meeting of our executive team, a consultant we work with shared an insight that I want to pass along. What did he say that I found so profound? He told us that successful leaders “make it clear which behaviors are most […]

Beware of Favoritism in the Hiring and Promotion Process

A federal appellate court recently allowed a discrimination case against an employer to proceed to trial because the hiring manager spent extra time with one of the candidates. Audit your hiring policies and practices with the Employment Practices Self-Audit Workbook Facts William Snooks started work as a customer activities specialist for Duquesne Light Company (DLC) […]

criticize

4 Ways to Train Your Leaders in Conflict Resolution and Management

Workplace conflict costs industries $359 billion annually. To address this costly problem, most organizations simply look to their employees and demand that they get along and act civilly or threaten to reprimand. However,  most conflicts should be circumvented or resolved by leaders and managers, not by employees themselves.

DOL Readies for Another Try on New Overtime Rule

The U.S. Department of Labor (DOL) is on its way to issuing a new rule to determine what workers are eligible for overtime pay, and employers are expected to see a salary threshold higher than the one that’s been in place since 2004 but considerably lower than the one previously sought.

connected

Why Employers Should Stay Connected to Former Employees

Organizations like Deloitte, SAP, and Dell are implementing alumni associations and ex-employee networks to stay connected to their “colleagues for life.” And as many as 22% of the more than 60 respondents to a Conenza survey claimed that they have had alumni programs for at least 10 years.  

Urban Meyer and Ohio State Become Yet Another Cautionary Tale of What Not to Do

Urban Meyer, one of collegiate football’s most lauded and recognizable coaches, is undoubtedly in hot water. Whether he will join the ranks of the unemployed, however, is yet to be determined, along with the resolution of a host of unanswered questions. The amount of information related to this story is already substantial and impossible to […]

Tesla

What You Can Learn from Tesla’s Customer Service

In a previous post, we discussed the challenge often faced by managers and business owners in teaching customer service skills to entry-level employees.

ADA

7th Circuit Reins in Medical Leave as ADA Accommodation

Employers often struggle with the Americans Disabilities Act’s (ADA) requirement to provide leave as a reasonable accommodation for an employee with a disability.  How much leave is required?  Is it ever okay to terminate an employee who requests leave?  In a recent decision, the 7th Circuit Court of Appeals provides some solid answers to employers […]

Improving the Workplace for Working Parents

Although this article will be published a good while after Mother’s Day was observed in the United States, at the time I wrote it, the annual holiday on which we celebrate our mothers was just around the corner. Normally, we don’t consider employment issues when we’re honoring our mothers. However, this year I came across […]

Ensure your team is working together for a common goal

by Dan Oswald Our newly inaugurated president is in the midst of selecting the team he will work with to achieve his vision for our country. And while, in his case, many of those selections will require congressional approval, they are nonetheless his choices. It’s an interesting process to watch. Imagine recruiting and hiring your […]