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Is It HR’s Job to Encourage Employee Complaints?

Yes, HR does want to encourage employee complaints. If you don’t, the complaints will go to the agencies and the lawyers, and then you’ve moved into a different ball game that’s being controlled by someone else. When the complaints come to you first, you can take action. Yesterday’s Advisor covered the watchdog role as part […]

Unexcused Absences Still a Valid Reason for Termination

By John S. Gannon, JD, Skoler, Abbott & Presser, P.C As employment litigation becomes more and more prevalent, employers are left wondering whether it’s ever safe to fire employees who violate company policy. Courts and administrative agencies have ruled against employers that have fired employees for improprieties such as shouting obscenities in the workplace or […]

What is Coaching and Mentoring?

Transformational leadership is the process of gaining performance above expectations by inspiring staff to reach beyond their potential. But what do you use to make that happen in your organization? Do you have a coaching and mentoring program? A coaching and mentoring program can help your employees reach their full potential

Do You Address Employee Engagement During Management Training?

“All managers should be taught the subtle signs of a disengaged workforce,” says Todd Patkin, author of Finding Happiness: One Man’s Quest to Beat Depression and Anxiety and—Finally—Let the Sunshine In. “They should all learn which words and actions tend to upset employees and which get people fired up. They should know how to handle […]

Do You Train Supervisors to Be ‘Caring’?

From familiarizing supervisors with federal and state employment law to keeping them updated on the company’s policies and procedures, trainers must manage multiple training priorities—often on a limited budget. It can be easy to overlook a “soft” topic, such as training supervisors and managers to demonstrate care for employees and to build positive relationships with […]

How to Calculate Hours Worked Under California Employment Regulations

California employment regulations often differ from federal regulations. Calculation of hours worked is no exception. In an ERI webinar titled “Wage & Hour Road Rules for HR: Travel Pay in California Explained,” Ron Garrity outlined the basic rules employers must follow when calculating hours worked and also gave some examples of how this differs in […]

Working with You Is Killing Me

A review of the book Working With You Is Killing Me: Freeing Yourself from Emotional Traps at Work by Katherine Crowley and Kathi Elster. The Cynic, Boundary Buster, Credit Stealer, Charming Cheating Liar, Fatal Attraction, and Entertainer: Every office has them. The question is what to do about them. In their book Working With You […]

HR’s Worst Mistake—The Trigger-Happy ‘No’

Special from the Advanced Employment Issues Symposium, Las Vegas The number one mistake I see is untrained supervisors responding negatively to employees’ requests for reasonable accommodation, said attorney Mark Schickman, They just say “no” without any interactive discussion. Even if you’re sure there’s no hope of accommodation, you have to have the interactive discussion, he […]

What Corporate Culture Are You Creating?

Earlier this week I was meeting with the CEO and owner of a company when the topic of corporate culture came up. I was interested to learn what the culture at his company was like. As he described his company’s culture, it was evident that many of the company’s traits mirrored that of the owner […]