Employee Handbooks in California: What Makes Them Effective?
Guest post by Lisa Barnett Sween, J.D. and David Lucero, J.D. of Lewis Brisbois Bisgaard & Smith LLP
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First step in effective customer service training … do not put the customer first!
Consultants suggest that customer service training needs to start with how you treat your customer service reps If you were a general fielding an army, you’d know that no matter how good your tactics, success in battle eventually will ride on the quality and morale of your troops. Business is the same, and especially that […]
Workplace Investigation: Essential Do’s and Don’ts
When harassment or other complaints are filed, you need to do an investigation. Here are some tips … and a “must-listen” audio conference … to help do it right. The note on your desk is handwritten, folded shut, and marked “Confidential.” When you open it, here’s what it says: My two co-workers are hitting on […]
Prehiring Credit Checks Restricted in Alberta
By Lorene Novakowski Employers are often tasked with creating systems to reduce employee theft or fraud. Such systems can include many things including credit checks on potential employees. Recently, Mark’s Work Wearhouse in Alberta was stunned to learn that such credit checks weren’t permissible in the circumstances — even when a number of other measures […]
Free Refills on Soup, Salad, and Summer Vacation?
The idea of an unlimited perk tends to excite us – or at least create something of a spectacle.
Recruiting and Retention—What’s Really Happening?
Recruiting and retention—nothing is more important for any company. What’s happening with recruiting and retention in the real world? What are your competitors up to? Help us find out!
Free labor or future liability? Unpaid internships in Canada also pose issues
By Julia Kennedy With each summer comes a wave of new graduates and returning students looking for ways to gain career experience. This summer, the media spotlight has been focused on the nature of unpaid internships in the United States and Canada. They are no longer limited to the not-for-profit sector. It’s probably a good […]
Another New Leave of Absence for Canadians?
By Ralph N. Nero and Fida Hindi Canadian employees are entitled to all sorts of leaves – maternity leaves, parental leaves, sick leaves, emergency leaves, leave for the disappearance of a minor child, and the list goes on. Now Ontario may be joining Quebec by creating yet another new category of leave of absence for […]
Convenient Courses via Remote Access
Yesterday’s Advisor began an article by David Gingell, chief marketing officer at TeamViewer, on how technology is reshaping the training world. Today we present the rest of Gingell’s article, including the advantages of remote-access software. The Dual Benefit of Remote-Access Software Remote access is exactly what its name implies—the ability to access a computer or […]
5 Steps to Take When Implementing a New Company Culture
As we’ve previously reported, when a company fails to take action against unethical behavior, jobseekers are willing to forgo a higher salary and turn to companies that actually remedy these tricky situations. When it comes to unethical behavior, it all boils down to one thing: company culture.