Most Popular

performers

What Do Workers Really Want? New Survey Explains

A high-performing workforce is essential for any business to be successful. And while most companies strive to keep employees engaged and productive, it’s difficult to know which workplace factors will make a positive and sustainable impact. In order to attract candidates and motivate current employees, companies first need to know: What do workers want?

Everything I Need to Know About HR I Learned from NCIS

NCIS is a popular TV show that has run for 16 seasons. One of the show’s running conceits is the set of rules promulgated by lead investigator Leroy Jethro Gibbs (played by Mark Harmon). The rules are referenced scattershot throughout the episodes. Sometimes they’re self-fulfilling prophecies and at other times contradictory for the plot as […]

Tesla

Customer Service Lessons Learned from Tesla

A challenge many companies face is providing a top-notch customer experience. The reason—particularly for business-to-consumer (B2C) companies with high volumes of customers—is that so many of their customer touch points come in the form of entry-level, low-paid staff, often with high turnover. Teaching these employees the basics, let alone the intricacies, of customer relationship management […]

Sexual Harassment

Lesson Learned from Bill O’Reilly’s Ouster: You Can’t Sweep Harassment Under the Rug

When Fox News paid some of the $13 million needed to settle sexual harassment claims made against O’Reilly Factor host Bill O’Reilly, it seemingly failed to fully address the problem. The company didn’t thoroughly investigate or take appropriate remedial action until there was public pressure to do so, according to news reports. Employment law attorneys […]

Sample Bereavement Leave Policy and Employee Statement

Here are both an example of a broad “bereavement allowance” policy—which doesn’t specify that leave may only be taken for the death of an immediate family member—and a sample employee statement. These samples are provided courtesy of Diana Gregory, SPHR, of Administaff’s Walnut Creek office. Our HR Management & Compliance Report: How To Comply with […]

Roseanne Barred from ABC: How to Protect Your Business from Social Media Meltdowns

Roseanne Barr, known for her big mouth and abrasive humor, is no stranger to controversy. (I still cringe when I recall her rendition of the national anthem.) Unfortunately for her, and the more than 200 people who worked on the successful 2018 reboot of her ’90s television series, no one was laughing when she went […]

How HR Can Earn a Seat at the Table: Understanding Cash Flow Statements

For HR to be most effective, you should understand how the business side of the organization works. HR won’t earn a permanent seat at the decision-making table without a clear understanding of what’s behind the finance team’s decisions and strategies—including basic financial reports. Let’s take a look at the cash flow statement as an example. […]