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Can Denying a Raise Be Retaliation under the ADA?

An example of a potential ADA violation would be an employee who is being treated for post-traumatic stress disorder (PTSD) resulting from incest who requests reasonable accommodation. Her supervisor then tells the employee’s co-workers about her medical condition. The employee tells the supervisor she intends to complain to HR about his unlawful disclosure of confidential […]

How HR Can Earn a Seat at the Table: Understanding Cash Flow Statements

For HR to be most effective, you should understand how the business side of the organization works. HR won’t earn a permanent seat at the decision-making table without a clear understanding of what’s behind the finance team’s decisions and strategies—including basic financial reports. Let’s take a look at the cash flow statement as an example. […]

Roseanne Barred from ABC: How to Protect Your Business from Social Media Meltdowns

Roseanne Barr, known for her big mouth and abrasive humor, is no stranger to controversy. (I still cringe when I recall her rendition of the national anthem.) Unfortunately for her, and the more than 200 people who worked on the successful 2018 reboot of her ’90s television series, no one was laughing when she went […]

Halloween Firings of Yore: Frightening Guidance from ‘The Office’

Halloween is tomorrow, and we are flashing back to a Halloween-themed episode from one of my favorite shows: The Office. While the episode is aptly named “Halloween” (because it takes place on October 31 and the day of the office Halloween party), it could have easily been entitled “Grim Reaper” because this episode follows Michael […]

meeting

Pros and Cons of Virtual Mentorship

More organizations are beginning to offer remote and flexible work options as employees demand more mentorship opportunities. So, virtual mentorship is becoming a viable option. Or, is it? Keep reading to learn more.

God’s Favorite Idiot (in the Workplace?)

In God’s Favorite Idiot, Netflix puts a new spin on the workplace comedy. The show begins with a seemingly normal midlevel tech employee, Clark (Ben Falcone), getting struck by lightning while searching for his cat. Clark is surprisingly OK and blissfully unaware that strange things are happening around him—stop lights are turning green for him, […]

Quality begins with the people you manage

by Dan Oswald The other day, I was driving through a small town and saw a sign on the side of a building that read, “Nobody ever regrets buying quality.” That got me thinking about quality. Did the proprietor of this business have it right? Does no one ever regret paying for a quality product […]

3 Things that Say, ‘Please Sue Me’

Still have exit interviews, probationary periods, and sick leave? asks popular speaker Hunter “Please Sue Me” Lott. If you have those, get rid of them, he says. The exit interview was invented by HR, Lott says, and it suggests that our philosophy is, “Let’s spend our time with the crummy employees.” Stop that, says Lott. […]

Tesla

Customer Service Lessons Learned from Tesla

A challenge many companies face is providing a top-notch customer experience. The reason—particularly for business-to-consumer (B2C) companies with high volumes of customers—is that so many of their customer touch points come in the form of entry-level, low-paid staff, often with high turnover. Teaching these employees the basics, let alone the intricacies, of customer relationship management […]