Employee Experience Equals Customer Experience
“It’s not an accident that the best places to work are also the places that make the most money.”
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California Employees Can’t Be ‘On Call’ During Breaks
Employers cannot require that workers in California remain “on call” during mandatory rest breaks, the state’s Supreme Court has determined.
Should You Offer Relocation Assistance?
Relocation assistance is something that not all employers offer but could be worthwhile to consider. Some employers think that the expense is too great to be justified, while others think that it opens many doors and allows them access to candidates they never would have otherwise found.
Do You Train Supervisors to Think Critically?
The goals of a training session on critical thinking skills should include helping trainees: Understand what critical thinking is and how it can help on the job. Use the critical thinking process effectively to improve job performance. Understanding what critical thinking is leads directly to discussion of how it can strengthen a supervisor’s work performance. […]
How Managers Can Support Working Parents
Working parents have their hands full like never before.
Federal Rules Impose Strict Deadlines for Health Plans to Cover COVID-19 Vaccines
Health plans will have to start covering COVID-19 vaccines shortly after their approval, regardless of whether they are delivered by an in-network provider, under regulations finalized by three federal agencies.
Healthcare Providers Wrestle with Religious Bias Claims
During the COVID-19 pandemic, the U.S. Department of Health and Human Services Office for Civil Rights (OCR) has dealt with a wide variety of discrimination claims against healthcare providers. The OCR recently announced the resolution of two major complaints, which should serve as a reminder to pay close attention to actions that could be discriminatory.
Advantage Serena: Employment Issues Raised by Tennis Star’s Return to Work
Serena Williams is one of the greatest athletes of all time–man or woman–period. In her 25-year professional career, she has dominated on the tennis court by winning nearly 40 major titles (singles and doubles). Roger Federer, a tennis legend in his own right, has remarked that Williams is “one of the greatest, if not the […]
Visual Aids in Training
Visual aids can be a great help in keeping trainees engaged, but they’re also easy to misuse. What are some common mistakes that trainers make with visual aids, and what best practices should trainers follow to avoid those mistakes?
Dress Codes: Can I Require a Certain ‘Look’ for My Employees?
We have a retail establishment with several branches, and as part of the branding of the stores we want all of our salespeople to wear the same look—khaki pants and a long-sleeved, button-down blue shirt with white pinstripes. Someone told me that requiring a “look” is the same as requiring a “uniform” and that we’d […]