Helping Employees Deal with Toxic Customers
Anyone who has worked in customer service knows that some customers can be extremely difficult, demanding, and even toxic. These customers can be abusive to customer service staff.
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Should You Implement a 4-Day Workweek?
Modern-day employees claim they want a better work/life balance and more flexible work schedules; one such flexible schedule is a 4-day workweek, during which employees work 35 to 40 hours in 4 days instead of the traditional 5.
The New Normal of Remote Performance Management
Don’t let employees’ temporary teleworking status delay feedback discussions.
$608 in Unpaid Overtime Cost Texas Employer $41,333 in Attorneys’ Fees
By the way, the amount of attorneys’ fees in the headline is not the amount the employer paid its lawyers. Oh, no—that’s the amount it had to pay the employee’s lawyers for suing to recover the $608 in unpaid overtime. To make the disparity even stranger, the employee lost two of his three claims at […]
Dress Code Tips Inspired by JLo and Shakira’s Halftime Performance
Is it just me, or has JLo and Shakira’s halftime performance at the Super Bowl received more attention than the game itself? As with so many other issues these days, we are a country divided. Some believe the performance was magnificent and empowering, while others have derided the halftime show as a burlesque sequel to […]
It’s Bonus Season: How Companies Use Bonuses to Drive Performance and Alignment
As the year winds down, employees everywhere are looking forward to a familiar end-of-year tradition: annual bonuses. For companies, this is more than just a financial transaction. Bonuses represent an opportunity to reward performance, align employees with organizational goals, and foster a culture of motivation and accountability. But how companies approach bonuses can vary widely, […]
‘You must be actively employed to receive bonus’—or not, says Ontario court
by Shane Todd In an attempt to their limit severance exposure, employers often require that an employee be “actively employed” on the bonus payment date in order to be eligible to earn a bonus. The idea being that the severance payable to a dismissed employee would not have to take into account an employee’s bonus […]
Corporate Training Trends to Watch for in the Coming Decade
“This next decade is really crucial to the way we develop our people,” says Cottone, a founding faculty member of The Leadership Conservatory and a managing consultant in the Chicago area. “I think a lot of changes are going to take place in the next 10 years.” For example, Cottone expects that employers will identify […]
FMLA Status No Protection against Firing for Poor Performance
An employer did not engage in discrimination under the Family and Medical Leave Act when it fired an employee for performance issues, the 8th U.S. Circuit Court of Appeals held, at a time when the employee also was using intermittent FMLA leave. The court noted that the company never wavered from its claim that it […]
Was Attendance an Essential Job Function for AT&T Customer Service Rep?
An AT&T customer service representative (CSR) recently filed a lawsuit against her employer citing disability discrimination, but the employer, citing attendance as an essential job function of her position, claimed she was terminated for her frequent absences. Was the employee discriminated against? The 6th Circuit Court of Appeals—which covers Kentucky, Michigan, Ohio, and Tennessee—has the answer.