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Train Employees to Give Great Customer Service to Coworkers

If you and your employees don’t work directly with company customers, it may seem that customer service training doesn’t apply to you. But it does. Customer service is an issue that involves everyone in the organization. That’s because all employees have customers. If they don’t have external customers, they do have internal customers, otherwise known […]

Wellness programs

IRS Warns Against Using Wellness Incentives to Skirt Employment Taxes

The Internal Revenue Service (IRS) is seeking to discourage arrangements in which employees can obtain large wellness incentive payments in exchange for a relatively minor after-tax contribution. Contrary to their promoters’ claims, these setups cannot enable employers to finance wellness incentives solely by reducing their employment tax liability, the IRS warned.

Catch Me If You Can Compensation? DOL Says ‘I Caught You’

“There is a dramatic increase in wage and hour lawsuits,” says Contacos-Sawyer (and the recent Wal-Mart decision probably means an even greater increase). At her presentation at the recent World at Work Total Rewards Conference in San Diego, Contacos-Sawyer, president of HR Consultants, Inc., was joined by colleagues Polly Wright and Judith Mickey.  What About […]

conflict resolution

10 Practices to Overcome the Pitfalls That Divide Teams

Without a doubt, teams in the workplace have the potential to tap into the diverse perspectives that all members bring to the table. This larger pool of information can be helpful in making better decisions within an organization.    Unfortunately, teams often fail to live up to these reasonable expectations. In fact, social sciences literature shows […]

normal

500-Day Journey to the New Normal

I hope all of you are safe and secure, wherever you are working or sheltering. With our persistent joint efforts and with all the help we can get, we will get through the coronavirus crisis. When will America’s workplaces return to normal?

How Scarcity and Attrition Might Ruin Recruitment Planning

Yesterday, we heard from experts Lucia Erwin and Jack Tootson discuss how supply and demand influence HR. Today, we’ll hear how Erwin and Tootson apply Supply Chain Management concepts like Scarcity and Attrition to human resources.

Welcome Aboard! What Every Organization Should Do to Engage New Employees

Welcome aboard! That’s the heartfelt greeting that you’ll receive from the captain when you board his/her ship or boat. Think back to a time when you were starting a new job. Did you receive that same heartfelt greeting?  We’ve all been there—excited about what is to come but apprehensive not knowing much at all about […]

Coca-Cola’s VP of People Insights on Bottling a Perfect People Strategy

How can you do it all at once? It’s a question that rings in the mind of many HR professionals, saddled with goal after goal, and for good reason. The workload of HR professionals is mighty, and the deliverables are grand. Upholding a business model, supporting your people strategy, keeping up with everchanging legal issues, […]