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Happy workers

How Employee Happiness Increases Client Retention

Organizations are always looking for ways to retain their client base; after all, they are one of the main drivers of profit and business growth. While many businesses hold tight to traditional customer relations practices, many overlook the secret weapon right under their own roof – their current employees. This idea is simple but powerful: By keeping employees happy, business leaders can keep their client base happy.

meeting

Conducting a Lessons Learned Meeting

You and your team have put in months of effort, had some ups and some downs and, whatever the result, the project is over. Time to move on to the next initiative? Not so fast! A key aspect of projects that so many people overlook technically comes after the project is over; however, it is […]

No Title VII Protection So Far for People “Perceived to Be” Black

Despite being the son of white Irish parents, British theater director Anthony Ekundayo Lennon appears to be a mixed-race man because of his “high cheekbones” and “curly hair.” He drew media attention recently when he claimed that as an actor, he found it easier to pursue nonwhite parts. He also changed his middle name from […]

immigration

Immigration Policy Tips: Don’t Ask, Don’t Probe Unless . . .

The year is 2019, but I want to take you back to the 1990s for just a moment. Do you remember where you were in December 1993? President Bill Clinton had just signed an order directing military personnel not to ask about or initiate investigations of service members’ sexual orientation without having witnessed the disallowed […]

OSHA: Use Four Basic Steps for Safety Training

Employee training is a key process for new hires in any industry and for any employee. Regardless of a new hire’s experience and education, there are always nuances of a particular job that must be explained to new employees, company policies to be learned, and company culture to ingrain.

How to Set Up an Ergonomic Office Workstation

A thoughtfully curated health and wellness program can have a positive impact on acquisition, retention, productivity, and even profitability. More companies are choosing to invest in their people through benefits that go beyond traditional health insurance and 401(k) matches. From on-site gyms and child care to continuing education programs to ergonomically designed office spaces, data […]

Remote

Key Management Skills for the Age of Remote Work

The COVID-19 pandemic has dramatically shifted the nature of daily work for millions of Americans. While working remotely was a privilege enjoyed by relatively few pre-pandemic, Gallup has reported that just over half of Americans were “always” working remotely in April 2020 during the height of COVID workplace restrictions. That proportion has fallen to about […]

Real Life Horror Story: When Applicant Tracking Systems Go Wrong

The war for talent wages on, and many companies are being left behind. It’s hard to stay competitive in recruiting top talent when your tools are turning against you. Where does the main issue exist? It could be your applicant tracking system.