Practical HR Tips, News & Advice. Updated Daily.
How do you get employees to go the extra mile and perform at the peak of their capacity? Some say job satisfaction and happiness are key elements of exceptional employee commitment. I don’t disagree with that. But I would argue that employee satisfaction and happiness are not enough. After all, I could love my work, […]
Gamification is an effective tool to make training engaging and fun, because it uses the “dynamics of games,” such as collaboration, chance, and progression, to tap learners’ intrinsic desire to master and complete tasks, says Monica Cornetti, founder and CEO of Sententia Games.
Mark Mitchell, managing director of American’s Customer Experience area, tells the story: “In the middle 2000s, maybe 2003 to 2006, as American worked very diligently to take the right path financially and not go through the bankruptcy courts, we preserved cash and ceased investing in some of our core products. Our customers, our employees— maybe […]
Did you know that three out of four employees report that their boss is the worst and most stressful part about their jobs?1 And that poor-performing managers can cost businesses millions of dollars each year? Before you terminate your poor-performing managers, you might consider retraining them. But how will you know when it’s worth it […]
Many HR professionals may relate to the “oh no, what now?” moment when they first learn an employment-related lawsuit has been filed. Although employers would prefer to avoid litigation entirely, it’s important for HR departments to have systems in place to assist with prelitigation and discovery needs. The litigation process can be separated into four […]
There is no doubt that a strong service strategy is important to the success of any business. Most organizations believe that employees deliver excellent customer service. But a good service strategy begins with good service to internal customers—your fellow workers in other departments. To begin planning—and training—for excellent service, it is important to understand what […]
Successful teams are made up of individuals with unique ambitions, strengths, and personalities. The secret to being a great leader is the ability to identify and leverage these differences to create a complementary and motivated workforce.
Choosing a new service provider for your business requires decision-makers to take a variety of factors into account. When looking for a new background screening provider, for example, companies consider the cost, the provider’s history of compliance, its accuracy rates, and its turnaround times.
As organizations continue to prioritize diversity, equity, and inclusion (DEI), staying abreast of emerging trends is crucial for HR professionals and managers. Here’s a look at the significant DEI trends shaping workplaces in 2024. Increased Focus on Intersectionality In 2024, DEI programs are increasingly recognizing intersectionality, addressing overlapping social identities and their related systems of […]
You schedule your employees for meetings and compensate them accordingly. Case closed, right? But now they come to you and say you should have paid them reporting time pay and/or split-shift premiums for those days. When are those payments triggered?