Practical HR Tips, News & Advice. Updated Daily.
Health care ranks among the worst industries for customer satisfaction, as the scope of marketing efforts has traditionally focused on physicians and other stakeholders. But the past 2 years have fueled a shift to a more patient-centric culture and a focus on an exceptional customer experience (CX). Hospitals and health insurers are doing this by […]
Artificial intelligence (AI) is a high-tech revolution that has been around for a while. But it’s reached peak attention recently with the advent and rapid adoption of generative AI (GenAI) apps like ChatGPT and Bard. But as interest and adoption increase, both are outpacing the availability of people with the knowledge, skills, and abilities to […]
The town of Kingston didn’t violate the Family and Medical Leave Act (FMLA) or state disability discrimination laws when it decided not to reappoint an employee on FMLA leave to her position after her predetermined term expired, the U.S. 1st Circuit Court of Appeals (which covers Massachusetts employers) recently ruled, upholding a lower court’s opinion. […]
Social media is a great way to connect with jobseekers and build your talent pipelines, but could one networking site completely transform your recruiting strategies?
Organizations spend thousands of dollars each year, and sometimes millions, on designing, developing, and implementing training programs. But sometimes they hang onto outdated training programs and training materials to save money, even if those training programs are actually costing them more money than they’re worth.
The annual State of the Union address, given by the U.S. president to Congress and televised around the world, is an opportunity for the president to celebrate his achievements and pitch his priorities to the nation. Those who tuned in to President Joe Biden’s March 2 State of the Union speech may have been surprised […]
Title III of the Americans with Disabilities Act (ADA) prohibits disability discrimination in places of public accommodation, which include businesses that are open to the public—like shopping malls, restaurants, movie theaters, medical offices, and recreational facilities. As a result, the entities are required to modify any practices, procedures, and policies that infringe on disabled individuals’ […]
The business world cherishes the idea finding solutions to problems. Leaders often believe that their businesses, like their products, will function optimally if they just ‘solve’ for the right issue. This mentality backfires when you’re dealing with culture.
Procrastination is a trap most people have fallen into at one point or another in their personal or professional lives. There are a variety of reasons people procrastinate, including the fear of failure, perfectionism, or feeling overwhelmed. Anxiety and Task Aversion Two of the most common reasons behind procrastination are anxiety and task aversion. Take, […]
The proposed San Francisco ordinance protecting applicants and employees from discrimination based on weight and height, which we recently covered, has been formally approved and is now in effect. The law applies to every employer in the city with six or more workers. It also covers all employers—no matter where they’re located—who have contracts with […]