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HRDA Shorts: How Does Chick-Fil-A Define Culture?

At Chick-Fil-A, “My Pleasure” is more than a polite phrase; it’s a commitment to a higher standard of leadership. To build a team that stays engaged and a brand that customers love, HR leaders must move past buzzwords and get back to the core of their brand. Here’s what Nicholas Lawrence, Executive Director of People […]

HR Works Podcast: The Coca-Cola Experience Starts With People Strategy

How can you do it all at once? It’s a question that rings in the mind of many HR professionals, saddled with goal after goal, and for good reason. The workload of HR professionals is mighty, and the deliverables are grand. Upholding a business model, supporting your people strategy, keeping up with everchanging legal issues, […]

Infographics: How HR Can Win, Manager to Manager

Action plans are only as good as the system that supports them. After the survey closes and priorities are set, managers are often expected to deliver results without the structures, skills, or motivation needed to succeed. So, what can HR professionals do to help managers actually function? We asked upcoming SPARK HR speaker, I/O psychologist, […]

HR Works Video Podcast: How to Talk, Manager to Manager w/ Kamaria Scott Pt. 2

Action plans are only as good as the system that supports them. After the survey closes and priorities are set, managers are often expected to deliver results without the structures, skills, or motivation needed to succeed. So, what can HR professionals do to help managers actually function? We asked upcoming SPARK HR speaker, I/O psychologist, […]

The “My Pleasure” Blueprint: 5 Nuggets of a Gold-Standard Culture

Great culture isn’t an accident, it’s architecture. At Chick-Fil-A, “My Pleasure” is more than a polite phrase; it’s a commitment to a higher standard of leadership. To build a team that stays engaged and a brand that customers love, HR leaders must move past buzzwords and get back to the basics. Based on insights from […]

HRDA shorts

HRDA Shorts: How HR Can Outpace the Entrepreneurial Itch

Retention in the modern era isn’t about competing with other companies; it’s about competing with the appeal of independence. As Marissa Frois, CEO of The Entrepreneur’s Source points out, today’s top talent is increasingly willing to “bet on themselves” to find the flexibility and ownership they crave.  For HR leaders, the solution isn’t to tighten the […]

HR Works Video Podcast: How to Talk, Manager to Manager w/ Kamaria Scott Pt. 1

Action plans are only as good as the system that supports them. After the survey closes and priorities are set, managers are often expected to deliver results without the structures, skills, or motivation needed to succeed. So, what can HR professionals do to help managers actually function? We asked upcoming SPARK HR speaker, I/O psychologist, […]

Infographic: Meta Leading the Great Tech Shift

The great tech shift has been slowly approaching since the internet’s invention, and with the advent of AI, the workplace as we know it is already in the past. So, how can HR shepherd the next generation of workers into this new business world? Thanks to Chelsea MacMullan, Org Change Management lead for Meta, we […]

HR Works Video Podcast: The My Pleasure Advantage: Why Chick-fil-A Wins on People

In this week’s podcast episode, Erika Randall, Content Director for HR Daily Advisor, talks with Nicholas Lawrence (Nicholas L.), Executive Director of People & Culture at Chick-fil-A Restaurants (local franchise – Indianapolis), and speaker at SPARK HR 2026. Lawrence shares from his personal journey on how to be an organizational culture architect and how to make your organization […]

HR Buzzwords: Gen Z Edition

Feeling skibidi? Have you experienced brain rot lately? Unsure of what I’ve just said? No worries. Gen Z slang doesn’t stay on social media forever. Sooner or later, it finds its way into team meetings and casual office conversations, according to workplace communications expert, Jason Morris, Owner and CEO of Profit Engine. “If you hear […]