Empathy is something we need to hold in every aspect of life. But when it comes to business, and needing to scale empathy from just one person to an entire organization, how can HR leaders achieve that? During SPARK HR, the world’s leading minds got together to discuss and tackle the greatest issues facing the HR world, empathy being chief among them.
While HR Daily Advisor got the chance to sit with Kitty Chaney Reed, former Chief Leadership, Culture and Inclusion Officer at IBM, she gave some of her insight into why empathy, and scaling empathy, is so important, and how her experience at the conference, her presentation, and her hopes for HR’s future have shaped her view on it.
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