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expectations

Training Managers to Set Expectations

A subordinate delivers a work product that’s closer to a rough draft rather than a final product and leaves insufficient time to revise it before the external deadline. When a crucial deliverable is missing, people from multiple teams point fingers, and a new employee is surprised to see negative comments on her performance review, as […]

Right Now, Hackers Are Interacting with Your Employees—Are They Prepared?

Imagine a scenario in which an employee clicks a link in an e-mail and costs his or her employer $600,000. Unfortunately, this situation does not require one’s imagination. This is exactly what happened in Riviera Beach, Florida, when an employee clicked a link in an e-mail, and the government was crippled by a ransomware attack. […]

workers'

Best Practices for Investigating Whether Your Employee Was Hurt at Work

When it comes to workplace injuries, many states provide specific guidance for reporting injuries by both employees and employers. As an employer, you must remember that to properly manage a workers’ compensation claim, you should report the injury as soon as your employee notifies you that it occurred and immediately start your investigation, especially if […]

processes

Best Practices for Setting Up Formalized Workplace Processes

Most organizations value employees who can think for themselves and think on their feet. But even employees who are the most independent and thorough can make mistakes. For this reason, a key focus of many training programs is training employees to follow a formal process.