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FMLA— HR’s Own Personal Migraine

FMLA—HR’s own personal migraine. (Migraine people, says attorney Stacie Caraway, may have terrible headaches, but never so bad that they don’t know exactly how many days and hours of FMLA they have left.) Successful management of FMLA is very much about careful attention to forms and schedules. In today’s Advisor, Caraway offers tips for getting […]

FedEx, Uber, and the new economy: redefining the working relationship

by Mark I. Schickman Many of my clients are looking for ways to redefine the working relationship away from the employee model. There are various motives for this: the desire to avoid employee liability, the hope to avoid paying taxes and benefits, and the goal to avoid “head count” (whatever that means). But the law […]

How Loyal Are Your Employees? Here’s a Test

By Jennifer Carsen, JD, Senior Legal Editor If you’re looking for an engaging and inspirational nonfiction read, I can heartily recommend We Are Market Basket, by journalists Daniel Korschun and Grant Welker. I’ve written about the gripping (yes, really!) supermarket saga before, but if you’re not familiar with the details, here’s a quick recap:

Incentive plan entitlements on wrongful dismissal

By Richard E. Johnston In Canada, the wording of incentive plans can have a significant impact on the payments required on termination without cause. This point was highlighted by three Ontario decisions earlier this year.

lead

Are Leaders Born or Made?

Effective leadership is essential for any organization, and companies pay top dollar to recruit strong leaders. Many companies also spend a lot of money on leadership training; however, this is somewhat controversial. Many skeptics question whether leadership can actually be taught or whether good leaders are simply born with an innate ability to lead.

New Rules of Talent Management Part 2

Far from being a static discipline, talent management has shown in recent years that it can be as, if not more, dynamic as any other business discipline. In an article in Harvard Business Review by Peter Cappelli and Anna Tavis titled “HR Goes Agile,” the authors argue that HR deserves some recognition for the way […]

Case Study: Could Subjective Criteria in Workforce Decisions Be Problematic?

Mergers and acquisitions bring lots of financial opportunity, but they can sometimes result in upheaval in the workforce as the new entity determines whether it will operate the business differently from its predecessor. If the new business decides to change the workforce, how should it make those decisions? A recent appeals court opinion sheds some […]

Training Your Seasonal Customer Service Team

Yesterday’s Advisor presented 3 tips for improving your information technology (IT) training; today we’re taking a look at best practices for training seasonal customer care representatives. While the holidays may be over, the busy summer season will soon be here!

The Elements of Persuasion: Use Storytelling to Pitch, Sell Faster & Win More Business

Employment law attorney Michael Maslanka reviews the book The Elements of Persuasion: Use Storytelling to Pitch, Sell Faster & Win More Business by Richard Maxwell and Robert Dickman. Review notes example in book of Ritz-Carlton’s job interview process. From time to time, we read something in a business book that we want to pass along. […]

benefits

New study finds retention the top goal of employee benefits programs

Employers have many objectives when planning what benefits to offer employees. Certainly, they want their benefits packages to help attract top talent and boost engagement and loyalty among employees. Employers also hope their benefits packages help workers successfully blend work and home life, and they like to offer benefits that will enable employees to participate […]