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8 Steps to Conflict Resolution

What steps do you take to resolve conflicts among employees? Do you find the process effective? Do your employees have a plan to resolve conflict in their teams? Here is a simple 8-step conflict resolution process that you and your employees can use to resolve any type of workplace conflict.

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Internal vs. External ‘Locus of Control’

One of the few guarantees in business, as with life, is that there will always be roadblocks, obstacles, stumbles, and setbacks. Plans don’t always work out as expected, goals aren’t always reached, and the competition sometimes prevails.

Keeping the “I” out of “team”

by Dan Oswald I have the always desirable but elusive teamwork on my mind as I write this. The dictionary defines it this way: “cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause.” There’s a lot in that definition. […]

Handling Employees Summoned for Jury Duty

John, a regular full-time employee of BigCo, received a jury summons from federal court. Upon learning he had to appear for jury duty, he called Jamie, BigCo’s human resources representative, to find out what he needed to do. Jamie told him that he needed to take personal leave for his absence. After hearing John complaining, […]

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Employee Referral Program Basics

Does your organization utilize an employee referral program? If not, it may be a great way to add to your recruiting efforts and get more qualified applicants for tough-to-fill positions. Let’s take a look at tips for setting up employee referral programs, and then, we’ll review a few of the pros and cons.