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happiness

How Keeping Employees Happy Leads to Happier Customers

Most business leaders would put increased customer satisfaction at the top of their priority list as the best driver of repeat business and sustainable growth. Each new development will be finely scrutinized to see what the effect is likely to be on customers. How will this affect their experience? How will this make their lives […]

ADA

Divided 10th Circuit Clarifies Elements of ADA Claim

Almost 2 years ago, a three-judge panel of the 10th U.S. Circuit Court of Appeals (which covers Kansas employers) had ruled employees can’t sue the employer for failing to provide a reasonable accommodation under the Americans with Disabilities Act (ADA) unless they can prove some additional adverse employment action. The full 10th Circuit recently revisited […]

crisis

Our Brand is Crisis … prevention and management

Alleged communications with Russian officials, an Attorney General recusal, and claims of impermissible wiretapping. Guess you could say it’s been an active past few days in the world of U.S. politics. Heck, it’s been a flurry of activity for a while now, and more is certainly to come, starting with the revised executive order regarding […]

procrastination

Business Casual Dress Codes: Do Your Employees Dress for Success?

Now that summer has officially started, you can expect your employees to start dressing for the warmer temperatures. Do you have to send out a dress code reminder at the beginning of the summer to remind employees about what’s inappropriate and what’s not? New research from Robert Half may make you want to send a […]

Leaving our lives to fate isn’t the path to success

by Dan Oswald Over the weekend, I watched a movie with my wife. I won’t say which movie because my guy friends will make fun of me. But in my defense, this past weekend included Valentine’s Day. Anyway, the movie talked a lot about fate and destiny and got me thinking about how much of […]

Same Pay, Same Title, Still Retaliation

In one case, an HR manager who reported to top management made a complaint. Soon thereafter he lost all his staff, was moved to another area, and found himself reporting to a middle manager. His new boss said to him, "I don’t know why they sent you to me. I don’t have anything for you […]

‘Only Women Can Be True Victims of Domestic Violence’ (Your Manager?)

DOL’s  recently released Questions and Answers: The Application of Title VII and the ADA to Applicants or Employees Who Experience Domestic or Dating Violence, Sexual Assault, or Stalking, offers examples of employment discrimination and retaliation that may be overlooked. What are some examples of employment decisions that may violate Title VII and involve applicants or […]

Survey Respondents Report Preference for In-Person Interviews

Americans have unsurprisingly embraced remote work in the wake of the COVID-19 pandemic. Millions of U.S. workers have enjoyed the pandemic-era health precaution of remote or hybrid work that has, to a large degree, morphed into an employee expectation. It’s perhaps surprising, then, that recent survey data collected by The Harris Poll on behalf of […]