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Generation Z is the future of the workforce. That’s not meant as some kind of puffery for this youngest cohort of workers; it’s a simple fact. Gen Z is already on par with Baby Boomers in terms of workforce participation numbers, and they’re expected to overtake Millennials sometime in the next 20 years. But many […]
Amid the competitive landscape, how you see and care for your customers may be what makes or breaks your success in business. And while training employees to become customer champions can be met with internal obstacles and the need to incentivize desired behaviors, doing so can empower organizations to respond organically to buyers’ needs and, […]
The pandemic has turned even the most established and well-adopted systems on their head, and that includes hiring. Pre-crisis, the majority of organizations held interviews face-to-face, during which the candidate could get a feel of the physical workplace and managers could evaluate the interviewee according to nonverbal cues.
Conversations surrounding the future of work often take a similar bent: The robots are coming, and either they will destroy the modern workplace as we know it or everything will be fine. According to one expert, however, we are having the wrong conversation when it comes to the future of work. Forget artificial intelligence (AI) […]
After a month of quarantine under the pall of COVID-19, corporate leaders can take an objective look at how their companies are faring remotely.
Starbucks employees all over the country are set to examine unconscious bias in training classes later this month, but the incident that led to the company’s decision to conduct the training has sparked discussions among many more employers.
The 6th Circuit recently focused on comments made by an employee’s former supervisor shortly before her termination, including ageist name-calling and comments about her retirement. The court held she produced sufficient evidence of discrimination to bring her case to trial.
In January, Connecticut joined the growing lists of states that have banned employers from asking about an applicant’s salary history. Now, during the state’s 2019 legislative session, a new bill is making the rounds that could ban Connecticut employers from inquiring about an applicant’s age.
As the school year comes to a close, 4.43 million college students will graduate and set their sights on starting their careers. Entering the working world is exciting, but it also comes with a new set of challenges, including navigating job boards, prepping for interviews, and evaluating if an employer and a job align with […]
By Elaine Quayle Digital media company Captivate Network has issued its latest “Office Pulse Report” on white-collar office worker behavior, and results show that office attire and grooming can be a major distraction for some employees—especially short skirts, tight clothes, cleavage, tattoos, bare legs—and the inevitable flip-flops. A breakdown of results includes the percentage of […]