10 Training Tips to Turn Negative Customer Experiences into Positive Ones
In today’s Advisor, we hear from a customer service expert on how training helps customer service representatives turn negative experiences into positive ones.
Most Popular
Post Notice of Employees’ Rights or Be Prepared for the Consequences!
In a recent case before the U.S. District Court for the Southern District of Mississippi, an employer was reminded that lawsuits brought under the Fair Labor Standards Act (FLSA) can be especially costly because they often involve claims asserted by numerous employees.
Federal COVID-19 Vaccine Mandates: Where Are We Now?
Last fall, we were furiously drafting mandatory COVID-19 vaccine policies for a variety of employers, including healthcare facilities, employers with more than 100 employees, and federal contractors. With the back and forth of whether a court would block implementation of the Biden administration’s vaccine mandates, many of those policies were left in a state of […]
Want to Be More Influential? Use the Same Performance Techniques World Leaders Use
The role of HR professionals is transforming. Today, managers and executives view HR professionals as strategic partners, employee sponsors and advocates, and change mentors, according to Dave Ulrich, PhD, HR thought leader and professor at the University of Michigan.
Faces of HR: The Strategic Journey of Karina Young
With over 12 years in HR leadership, Karina Young has built her career on a simple, powerful philosophy: people strategy isn’t just about supporting employees; it’s about fueling business growth. As VP of People at the HR tech firm 15Five, she blends innovation with pragmatism to ensure that her team is always forward-thinking and deeply aligned with the […]
How to Build Trust and Authenticity in the Workplace
The more the members of a team trust each other, the better they will perform together. Whether you’re on a professional sports team or a team at the office, this statement still rings true. Unfortunately, building trust and authenticity might not always be easy. When you assemble a team, you bring in people from all […]
Building an Effective Response Plan for Future Pandemics and Crises
By now, your company or organization has probably already felt the effects of the global coronavirus (COVID-19) pandemic in one way or another. Whether it’s remote work, reduced operating hours, or administering sick leave requests, this pandemic has left HR professionals scrambling to stay ahead.
Post-Vacation Bliss? Over 60% of Employees Feel No Stress Relief Upon Returning to the Office
With summer officially upon us, many employees are looking forward to their vacations, but paid time off (PTO) restrictions, lack of managerial support, and stress upon returning can all affect that well-planned trip, according to a survey released by leadership development and conversation experts at Fierce, Inc. Fierce surveyed over 1,000 full-time employees across the […]
States That Have Issued Workplace DEIA Guidance
On February 13, 2025, state attorneys general (AG) from 15 states issued written guidance entitled “Multi-State Guidance Concerning Diversity, Equity, Inclusion, and Accessibility Employment Initiatives.” The guidance opens as follows: “The Attorneys General of Massachusetts, Illinois, Arizona, California, Connecticut, Delaware, Hawaii, Maine, Maryland, Minnesota, Nevada, New Jersey, New York, Oregon, Rhode Island, and Vermont are […]
Court Eviscerates Employees’ Suit Against Whole Foods, Amazon for Banning BLM Attire
Whole Foods employees wearing Black Lives Matter (BLM) masks and attire filed a class action lawsuit against the grocery company and Amazon after being prohibited from wearing the gear with the BLM messaging and disciplined for doing it anyway. They alleged race-based discrimination and retaliation claims. The U.S. District Court for the District of Massachusetts […]