Are you leading on autopilot? It’s easy to get comfortable when things are going well, but in the world of HR, “good enough” is the first step toward falling behind. As Nicholas Lawrence, Executive Director of People and Culture at Chick-fil-A and speaker at SPARK HR 2026, explains, a winning culture isn’t a trophy you keep on the shelf—it’s a standard you have to earn every single day.
To keep your team engaged and your culture gold-standard, you have to be willing to trade in your old playbook for new ideas.
The Takeaway for HR Leaders: Complacency is the enemy of culture. High-performing teams stay at the top because they are constantly asking, “How do we raise the bar today?” Stop leaning on past achievements and start looking for the next way to innovate your employee experience.
Want more “My Pleasure” secrets? Join Nicholas Lawrence at SPARK HR 2026 in St. Pete Beach, Florida, where he will dive deeper into his “culture architect” framework and share practical tools to help you invest in your people.