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Training Credited with Efficiency Gains

Facing high sales attrition, slow time-to-quota for newly hired sales reps, and too few sales reps achieving quota, SuccessFactors turned to its Learning Team in early 2012 to rectify the situation. By the end of 2012, the team’s efforts had already paid off. Overall sales attrition had dropped by 80 percent compared to new sales […]

Do You Make Any of These 10 Training Mistakes?

Most of the money and time companies spend on training is wasted, says John Tschohl, president of Service Quality Institute. That’s because the majority of companies use outdated training ideas and boring training methods. “Training that is poorly presented goes in one ear and out the other. It’s no wonder employees don’t change their attitudes […]

Simple Rule for 2014: If You Write It, They Will Post It

Before you hit the Send key, ask how it might sound to a jury. Is it: Readable? That is, is it easy to understand, legible, and well organized? Professional? Wobst cites the example of a CEO who couldn’t write a sentence without a four-letter word in it. (That ultimately cost the employer $2 million.) Concise? […]

Preventing Lawsuits—Getting Your Management Team On Board!

By Drenna D. Shive, PHR Let’s face it; if you’ve worked in HR for any period of time, you probably know what needs to be done to prevent employment discrimination and lawsuits. But often times, your managers don’t know. They rely on you … or do they? I have seen more times than not, managers […]

‘Steering’ Is 2014’s New Twist on Discrimination

HR’s watchdog agencies—the DOL, EEOC, and OFCCP—are looking at a new variant on discrimination they call “steering.” It’s not immediate discrimination, but long-range discrimination. What Is Steering? “Steering” may be charged when people in a protected class are “steered” to jobs with lower long-term potential than other similar jobs. For example, in a grocery store, […]

Are you using the correct forms to conduct background checks?

by Lisa Berg Under regulations issued by the Consumer Financial Protection Bureau (CFPB), which replaced the Federal Trade Commission (FTC) as the enforcer of most provisions of the Fair Credit Reporting Act (FCRA), employers were required to begin using a revised “summary of rights” form for background checks as of January 1, 2013. It’s a […]

ACA Pay-or-play Mandate Loosened Again

Companies with 50-99 employees that do not offer health insurance to their workers will not be subject to fines for failing to provide coverage until 2016. This gives such mid-sized firms an additional year to prepare health coverage for workers, and that delay adds to the one-year delay in enforcement of the Affordable Care Act’s […]

Get Prepared for Emergency Preparedness Training

The Occupational Safety and Health Administration (OSHA) requires companies to be equipped and prepared for various kinds of emergencies. The agency states in detail the exits that must be available (1910.37). It also requires written emergency plans for most companies (1910.38), an evacuation plan, and training for employees regarding the plan. Regulations for fire protection […]