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Knowing When to Give Up

We’re taught from a young age to “never give up” and “stick with it” and that “when the going gets tough, the tough get going.” In many circumstances, this is sound advice. Unfortunately, sometimes doing what needs to be done can be difficult, stressful, time-consuming, and miserable. And, in fact, maybe that traditional advice isn’t […]

Employers Requiring Staff to Return to Work Risk a Talent Exodus

As the COVID-19 pandemic began to recede early in summer 2021, employers around the country started to firm up their plans for a return to the office after over a year of large-scale remote work. While the emergence of the Delta variant has paused or delayed many of those plans, a significant number of employers […]

culture

Post-Covid Strategies for Rebuilding a Resilient Workplace Culture

The past year has seen a massive shift in how work gets done around the world. As a result, organizational performance and workplace culture have become mission-critical issues that are now top of mind for every business leader. I’ve mentored dozens of professionals during my nearly 30-year career about organizational performance and workplace culture. I […]

secret

Off-Topic Conversations at Work: A New Endangered Species

Advanced technology can often be associated with changing times and evolving industries. As the pandemic intensified organizations’ reliance on technology, with Zoom meetings replacing meetings in the boardroom, virtual gatherings replacing in-person events, and other technological transformations, companies are on the path toward becoming unrecognizable from years prior. With topics now being welcomed in the […]

Stop Pointing the Finger Internally

Businesses can be complex, interdepartmental webs of cooperation and codependence. When salespeople must backtrack on pricing they promised to a potential customer, it may be because someone in the finance department initially provided incorrect information. When a customer service representative receives an angry call from a frustrated customer, it may be due to shoddy work […]