Author: James Proescholdt

Declining Retirement Plans: Will There Be More Fiduciaries in the Future?

Plan sponsors who watched their retirement investments get buffeted by recent recessionary storms have had few ERISA remedies against broker dealers who led them to poor-performing funds. The sole recourse under ERISA for plan members was to sue the plan sponsor who relied on the advice, rather than against the professional financial expert who gave […]

The 7 Most Common Accountability Excuses and How to Avoid Them

“Not my job,” “No one told me,” and other accountability excuses cause more damage than you might imagine, says consultant Rick Lepsinger. In today’s Advisor, his tips for avoiding these “tickets to slide.” No one told me the project was due Friday!” “But Bob’s the team leader—it’s his job to see everyone knows when priorities […]

Zappos Is NOT About Shoes—Top 10 Ways to Great Customer Service

It’s not about shoes, says Zappos CEO Tony Hsieh, it’s about stories. (See yesterday’s issue for a great Zappos’ customer service story.) It’s about creating more memories, says Hsieh. Hsieh uses the Las Vegas example of Cirque du Soleil. They totally redefined circus with their extraordinary sets and movements, but they didn’t get there by […]

Social Media and Hiring: Beware of Other Legal Risks

Yesterday, we noted that because of anti-discrimination and credit reporting laws, when it comes to using social media to gain intel on prospective employees, HR professionals cannot just act like kids in the candy store. Why, they can’t even act like kids in the candy aisle at the grocery, because there are even more legal […]

Chronically Ill Spouse Is No Excuse for Poor Work Performance in Association Discrimination Claim

Recently, an employee argued in an association discrimination claim that he was fired because his employer feared he would be distracted at work by his wife’s disability. That excuse didn’t pan out, because in fact the employer was just fed up with the individual’s poor performance, making it a legitimate employment termination. So in a […]

‘Too Much time Wasted on Manure,’ Says Reader

By Stephen D. Bruce, PHR Editor, HR Daily Advisor Our recent e-pinion from Dan Oswald about “what to do with employees who hate each other’ sparked considerable interest from readers, so much so that now there’s a second wave of comments to share. Most of the comments react to the question of whether it makes […]

Social Media: Used Not Just to ‘Friend’, but to Hire

“Should employers be allowed to screen job candidates based on their online behavior even if their actions are not pertinent to t he listed job?” That was the query today from Washington Post financial columnist Michelle Singletary. For human resources (HR) staff, this is not a theoretical question; it’s a very real struggle. The brave […]

Worst Mistake #3: Wage/Hour Missteps

In yesterday’s CED, we covered the first two “Worst Mistakes” your managers are making. Today, #3 on the list — plus an introduction to a webinar next week that can help you solve it.